Windows 10: Can't verify identity

I tried to log into my laptop, and it asked me put in my Microsoft User Name and Password. It then asked for a second form of identification, which was a phone number I don't have anymore. I submitted to have that changed to my alternative email address, but then it said I would have to wait 30 days for that change to go into effect. This meant I couldn't log into my laptop for 30 days, which is unacceptable. I filled out the form to prove my identity. It was verified, but it only had me change my password. I changed my password, but it didn't change the alternate contact being a phone n

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“We need to verify your identity”,

I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

Two-step sign in is not activated.

I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
the code over a hundred times in any available way.

I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.

 

New laptop; can`t verify my microsoft identity

Hi, hope someone can help.

I can`t verify my microsoft account identity on my new HP Envy laptop with Windows 10, because the email address is wrong on the screen box.

I now have to wait 24 hours after 3 attempts, trying to reset the password.

I`ve opened a new Microsoft account (using my old laptop), but can`t use it because I can`t get past the verify setup page on the new laptop.

Any input would be gratefully received.

Thanks

 

identity will not verify

my identity will not verify in my info