Windows 10: Can't verify Outlook account identity

Discus and support Can't verify Outlook account identity in User Accounts and Family Safety to solve the problem; I have a problem on a new Dell machine running the current Windows 10 Home version 1709 OS build 16299.192 every thing is up to date and no viruses... Discussion in 'User Accounts and Family Safety' started by BRM, Jan 23, 2018.

  1. BRM
    BRM Win User

    Can't verify Outlook account identity


    I have a problem on a new Dell machine running the current Windows 10 Home version 1709 OS build 16299.192 every thing is up to date and no viruses etc. I can’t log in to Outlook.com via the Outlook.com link on the Bing homepage either using Edge or Explorer, it just hangs there reporting ‘Waiting for response from Outlook.com Live’. Windows 10 Mail app will not receive or send mail. If I go to (settings – accounts) it shows ‘You need to verify your identity’ and a link ‘Verify’ if I click this link nothing happens, also a link ‘Manage my Microsoft account’ clicking this link opens a browser and goes nowhere. I can only access my account via another machine. I’ve searched for solutions without success, has any one had the same problem and resolved it?

    :)
     
    BRM, Jan 23, 2018
    #1
  2. JERICHO LAP
    Jericho Lap Win User

    Can't Verify Identity

    Hi Stephanie,

    Are you getting any error messages?

    I'll keep an eye out on your response.

    Regards.
     
    Jericho Lap, Jan 23, 2018
    #2
  3. STEPHANIE8205
    Stephanie8205 Win User
    Can't Verify Identity

    Please help. I bought my son a NextBook for Christmas and am about 30 seconds away from returning it. It tells me that I need to verify my identity on the device but when I click to do that, it flashes to about way gray box for a few seconds then goes
    away.
    Can't verify Outlook account identity [​IMG]
     
    Stephanie8205, Jan 23, 2018
    #3
  4. MIDOU35000
    Midou35000 Win User

    Can't verify Outlook account identity

    Hi,

    You may as well just try other browsers like Google Chrome or Firefox...
     
    Midou35000, Jan 23, 2018
    #4
  5. MRGEEK
    mrgeek Win User
    Go to msn.com and sign in in upper R corner. You should then see your avatar and Outlook will display a badge with number of unread emails. Otherwise click the avatar circle to go to your Account page and see if something is out of whack there. Good Luck


    Can't verify Outlook account identity [​IMG]
     
    mrgeek, Jan 24, 2018
    #5
  6. BRM
    BRM Win User
    Thanks for the suggestions I've tried different browsers and MSN on the effected machine but alas no change still need to go to another machine to log into Outlook.com
    Brian
     
    BRM, Apr 5, 2018
    #6
Thema:

Can't verify Outlook account identity

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