Windows 10: cant's scroll with fingers after using pen for a few seconds

Hello!
I just bought an Asus Zenbook Flip UX563FD and I'm having a few issues with the touchscreen. It comes with a pen I regularly use for taking notes. It is also compatible with other pens like the Surface pen.
Whenever I just used the pen and want to scroll up or down, it will take the notebook a few seconds (2-3) to register my finger-input again. This might not sound too bad but when you use the pen a lot it gets really annoying.
I was wondering if there is a setting or way to fix this issue. My drivers should be up to date. Are there drivers I don't know of or settings I can change? My windows version is 20H2 Build 19042.746 .
Thank you, kind regards

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Touchscreen finger input not working for a few seconds after using pen

Hello!
I just bought an Asus Zenbook Flip UX563FD and I'm having a few issues with the touchscreen. It comes with a pen I regularly use for taking notes. It is also compatible with other pens like the Surface pen.
Whenever I just used the pen and want to scroll up or down, it will take the notebook a few seconds (2-3) to register my finger-input again. This might not sound too bad but when you use the pen a lot it gets really annoying.
I was wondering if there is a setting or way to fix this issue. My drivers should be up to date. Are there drivers I don't know of or settings I can change? My windows version is 20H2 Build 19042.746 .
Thank you, kind regards

 

Can't scroll with 2 fingers after upgrades to Windows 10

Hi Dan,

• What do mean by unable to scroll with 2 fingers?
• Are you using a mouse with the device?
• What are the troubleshooting steps that you have already tried?

Please revert with answers so that we can diagnose and provide steps.