Windows 10: Capture card showing in "device manager" but not in "sound settings".

Hi there! I am using the Elgato 4K60S+ external capture card. When looking at the device manager list, it shows there as an audio source. But when I try to find it in the sound settings it is not there.Not sure what I am missing? Thank you for any help!

:)

 

Auditgy FX Sound Card not recognized in Sound Settings suddenly

Running Windows 10 Version 22H2 (OS Build 19045.3208) 64 bit Intel i9 32G memory All of a sudden my Audigy FX card stopped being listed as a sound source. It does appear in Device Manager. Here's what I've tried: 1) uninstalling the device, not drivers and rebooting (hard) 2) Uninstalling the device, and drivers, and Creative program and rebooting (hard) The device comes back in Device Manager but is not seen as a selection in the Sound Settings - so I can not choose it. Open to suggestions. It seems it happened since the last Windows update, but not real sure. It's only started about a week ago.

 

Having issues with the new update and capture card

Hi,

Welcome to Microsoft Community and thank you for posting your query.

To understand the issue better, I would like to know do ‘’when you say update’’ do you refer to November update (Windows 10 Version 1511)?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I recommend you to uninstall/reinstall the capture card driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for the device (Capture card) and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  

Go to the capture card manufacturer website, download and install the latest capture card driver.

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Sound Card Cannot be found on ACER aspire E5-511P


"sound card cannot be found". Does the Device Manager list it, and with an error? Or is it no listed in the Device Manager?
If its not listed at all, that suggests the BIOS is not detecting it or there is a BIOS error. Windows will not detect it if the BIOS does not.

You can try a BIOS reset and see if that helps, if its not being detected by the BIOS.