Windows 10: Card payments for an unknown service

Hello,In the period from June 11, 2023 to the present, a payment of approximately 33 Euro is deducted from my account every month.I cannot determine why you charge this fee.Please provide urgent information regarding this service.I would like to give it up.All these operations concern my account number: 80 1020 1169 0000 8402 0236 4081Please provide information by e-mail: *** Email address is removed for privacy ***

:)

 

How can I remove our company credit card from a former employee's recurring payment for MS 365?

If a former employee is still associated with a recurring payment for Microsoft 365 and you need to remove your company's credit card from that payment, here are general steps you can take:

1. Access the Microsoft 365 Admin Center:
   
   • Log in to the Microsoft 365 Admin Center using the credentials of a user with administrative privileges.
     
2. Navigate to Billing:
   
   • In the Admin Center, find and select the "Billing" or "Billing & Subscriptions" section. This is where you manage your Microsoft 365 subscriptions and payments.
     
3. Locate the Subscription:
   
   • Look for the specific Microsoft 365 subscription associated with the former employee. Identify the subscription that needs to be updated.
     
4. Update Payment Information:
   
   • Within the subscription details, there should be an option to update or change the payment information. This is where you can remove the credit card associated with the recurring payment.
     
5. Remove Credit Card:
   
   • Choose the option to manage payment methods or billing details. Locate the credit card you want to remove and follow the prompts to delete or replace it.
     
6. Add New Payment Method (Optional):
   
   • If required, you can add a new payment method for the Microsoft 365 subscription. Ensure that the new payment method belongs to your organization and is not tied to the former employee.
     
7. Save Changes:
   
   • After making the necessary changes, save your updates. The system should confirm the changes, and the former employee's credit card should no longer be associated with the subscription.
     
8. Verify Changes:
   
   • Double-check the subscription details to confirm that the credit card information has been successfully removed. Ensure that the new payment method (if added) is correctly associated with the subscription.
     

It's important to note that the specific steps and options may vary slightly depending on the version of Microsoft 365 you are using and the subscription plan. If you encounter any difficulties or if the former employee's credit card persists, you may need to contact Microsoft Support for assistance.

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

No payment method.

Hi Darey2013,



Thanks for posting on the forum,



I would suggest to do the following: from your phone go to settings > email+ account > and check the first email on the list under "Microsoft Account", then from your pc log in to this web site

https://commerce.microsoft.com with the same email and password and check, please, under payment method if you can see your credit card listed, if not click
on "add payment method" and add your credit card.



After that restart your phone and check if you can buy an app to test the card.



Let me know if this helps.



Regards.



Gianpaolo