Windows 10: cd drive not working hp envy phoenix

Discus and support cd drive not working hp envy phoenix in Windows 10 Software and Apps to solve the problem; cd drive not working hp envy phoenix... Discussion in 'Windows 10 Software and Apps' started by mauricio camposano, Aug 15, 2022.

  1. MAURICIO CAMPOSANO
    mauricio camposano Win User

    cd drive not working hp envy phoenix


    cd drive not working hp envy phoenix

    :)
     
    mauricio camposano, Aug 15, 2022
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    how do I open the cd/dvd disk drive on the back of the HP envy all-in-one?

    Hi,



    Thank you for writing to Microsoft Community Forums.



    For better clarity, please let us know:



    • When you say, “how do I open the cd/dvd disk drive on the back” are you not able to open the drive to enter a disk or trying to replace the drive?
    • What is the exact model number of the HP Envy PC that you are using? To check type:
      msinfo32 in the search bar on the Taskbar and hit
      Enter.


    If the CD/DVD drive is not getting detected on the computer, I would suggest you to refer the steps mentioned in the HP article
    HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).



    If you are unable to burn CD/DVD using the drive, I suggest you to refer the steps mentioned in the HP article

    HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 10, 8)    .



    Please provide more information on the issue that you are facing to help you with the appropriate steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 15, 2022
    #2
  3. CHARL1122
    Charl1122 Win User
    HP Envy 23 DVD Drive no longer working

    Hi, I have just upgraded to Windows 10 on my HP Envy 23 D116a and the DVD drive is not working.

    It shows up in device manager as hp dvd a ds8a9sh, the driver is just a cd-rom driver though, I have tried updating the driver, deleting the driver and restarting.

    When any disc is put in it does not show up in the drives list in file explorer.

    Any ideas on what to try next?

    Thanks
     
    Charl1122, Aug 15, 2022
    #3
  4. AAKKAM22
    aakkam22 Win User

    cd drive not working hp envy phoenix

    HP Envy 5530 scanner not working

    Some tips:


    • When trying to scan from a computer, what is displayed on the printer?

    • Try making a copy of something from the printer itself. If that doesn't work, then the problem is with the printer itself. Contact HP Support for that. However, if it works, then it is a software issue.

    • Does the support guide for your printer have any instructions on resetting the printer, such as unplugging it?

    See this thread on the HP Support Forums:

    HP Envy 5530 will not scan - HP Support Forum
     
    aakkam22, Aug 15, 2022
    #4
Thema:

cd drive not working hp envy phoenix

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