Windows 10: Cd drive problem

Why does my Dell laptop ignore any cd I put in the drive? Device manager shows the drive is present and working properly.

:)

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

how to copy files from the CD to the Computer drive

Hi Hankriegler,

I would suggest you to follow the steps below:

• 
  Press Windows key + X.
  
• 
  Click file explorer from the list.
  
• 
  Select the CD/DVD drive and hit Enter.
  
• 
  Select the files you want to copy from the CD/DVD, then select the drive where you want to paste or save.
  

I hope the information is helpful.

Thank you.

 

CD drive not working

Hi Harold,

It is possible that your CD drive is outdated or has compatibility issues if you happen to install a recent update on your computer. For us to better assist you, we'd like to know the following details:

• What troubleshooting steps have you done so far?
• What were the changes made on your computer prior to the issue?
• What version of Windows 10 are you using? To see which version of Windows 10 is installed on your PC, select the
  Start button and then select Settings. In
  Settings, select System > About.

To help you resolve your concern, we suggest that you follow the steps provided in
Your CD or DVD drive is not recognized by Windows or other programs support article.

Important note:
This article contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before
you modify it. Then, you can restore the registry if a problem occurs.

Let us know how it goes.