Windows 10: CD/DVD device door fail

My cd/dvd device has never worked since purchase. I now have Windows 10 and the door will not open after reading through entire response thread for similar questions in the support group.

I do not have a pin hole to insert a paper clip per one response. Pushing on the device in the center or either end does not work. Opening the device folder and right clicking on "Eject" did not work. My computer gave me "PC not responding" then a window opens reading "An error occurred while ejecting 'DVD RW Drive (D'

I became so frustrated with trying to get the drive to work after purchasing my Gateway computer with Windows 7, I gave up. I reset the defaults for the drive today.

:)

 

opening the cd door

I just got my inspiron 14 3000 and need to connect my wireless printer but don't know how to open the cd/dvd door.

 

DVD CD Player

Hi Don,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I suggest you to follow the below methods and check if it helps.

Method 1: Follow these steps to run the windows in built troubleshooter:

• 
  1. Write Troubleshooting in the search box and hit enter.
  
  2. Click on Troubleshooting tab.
  
  3. Click on view all option on the upper left corner.
  
  4. Select the Hardware and Device options from the list.
  
  5. Click Next to run the Hardware and Device Troubleshooter.
  

Method 2: I suggest you to update the DVD/CD-ROM drivers on your computer and check if it helps. Refer the below steps to update the driver.

• 
  1. Press “Windows + X” and select Device manager.
  
  2. Select DVD/CD-ROM and expand the driver icon.
  
  3. Right click on the driver icon and click on Update.
  
  4. Follow the onscreen instructions to update the driver.
  
  5. Restart the computer and check if the issue is resolved.
  

Hope it helps. Get back to us for further queries. We are happy to help!

 

CD/DVD Player Not Reading CD or DVD Disks

Hi Steve,

Thank you for contacting Microsoft Community.

I would suggest you to follow the below methods to fix issue.

Method 1: I suggest you to run the hardware troubleshooter and check the issue status.

1. Press “Windows key + X”.

2. Type “Troubleshooter” in the Search box and hit enter.

3. Select “Hardware and Sound” from the Troubleshooter Window.

4. Select “Hardware and Devices” under Devices option.

5. Follow the On Screen instructions.

Method 2: I suggest you to uninstall and install the network adapter drivers as below and check if it helps.

Step 1: Try updating the DVD\CD-ROM drives from device manager.

• Press Windows key + X and click on
  Device Manager.
• Expand DVD\CD-ROM drives.
• Right click on the driver select Update Driver Software.
• Restart the computer.

Step 2: I suggest you to check and install if there is any latest firmware update for DVD drive from the computer manufacturer.

Also, see:
Your CD or DVD drive is not recognized by Windows or other programs

(Applies to Windows 10 as well).

Disclaimer: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly.

Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, follow
the steps to do the same:

• Press Windows key + R.
• Type regedit in the run box.
• Locate and click the key or subkey that you want to back up.
• Click the File menu, and then click Export.
• In the Save in box, select the location where you want to save the backup copy to, and then type a name for the backup file in the
  File name box.
• Click Save.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.