Windows 10: cd-dvd driver error

I have a Toshiba Satellite s55 laptoprunning windows 10. both my cd-dvd drives 1 internal, 1 external show errors in Device manager that read : Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Code 19

:)

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

CD/ DVD ROM stopped working with error: driver is migrated on Windows 10

Hi,

Do not worry we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What is the make and model of your devices?
• What is the complete error message/ error code of this issue?
• Have you made any changes to the operating system that might have resulted in this issue?

Try few of the troubleshooting steps below and check if it helps.

Step 1: I suggest you to check if there is any yellow exclamation point on CD/DVD in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand DVD/CD ROM drives, right click on the driver.
• Click on Properties and check the
  device status.

Step 2: If the drive is being detected in Device Manager try the below to update the drivers:

• 
  Right click on Start button and select
  Device Manager.
  
• 
  Expand DVD/CD ROM drives, right click on the drivers and click on
  Update driver software.
  
• 
  Restart the computer and check if the issue persists.
  

Step 3: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of accessing the CD/ DVD ROM for further assistance.

Thank you.

 

Windows installation failing : Error CD/DVD driver is missing

Hi ElisandroDos,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model number of the computer?
   

Please refer the article
CD/DVD drive device driver is missing
for the troubleshooting steps to fix the issue.





Hope it helps.



Muralidhar

Microsoft Community Moderator