Windows 10: CD/DVD drives causing issues with new PC

I'm having lots of trouble with my two disc drives on my new custom-built Windows 10 machine. I put in my older Lite-on disc drives because they were both functioning perfectly in my old PC. One is a blu-ray reader and the other is a DVD burner.

Today I decided to configure Exact Audio Copy on the new PC and it's been a nightmare. EAC keeps crashing and locking up when reading audio discs in the drives. I managed to configure one drive and then the other drive locked up. Then the drive that was working locked up next time. Each time EAC crashes it won't restart, and I have to reboot my PC. It takes over 2 minutes for my PC to shut down after EAC crashes. In the task manager EAC is still running but I can't shut it down without a reboot. Then EAC starts normally after rebooting and may or may not read a disc next time I try. Sometimes it accesses the disc, sometimes it freezes up again.

Meanwhile, CD-Speed won't let me burn a test disc using my DVD burner - the burn button is greyed out. SmartErase won't let me erase a CD-RW or DVD-RW. Buuuurn lists my blu-ray reader but not my DVD writer in the drop-down list. It won't list my other drive. CD-Speed lists the DVD burner in the drop-down list, but not the blu-ray reader. All kinds of weird issues with the drives. I'm going nuts trying to figure out what's wrong. Everything else with my new PC is fine. Just the disc drives are all wacky. I disabled autoplay, and uninstalled the devices in device manager and let them re-install at next reboot. Still they aren't acting right. Both were fine together in my old PC.

What could be wrong?

:)

 

Is there a way to transfer a program load by the DVD player to the C drive?

Is there a way to transfer a program that loads from the PC DVD player to the C drive in order to not use the DVD player? New PC will not have a DVD player and I have a few programs that require a CD to be inserted into the DVD player to run. These CD
programs also require the CD to remain in the DVD drive until I am finished using then.

 

Windows 10 doesn't recognise inserted CD/DVD has changed

Hi

I have a new WIndows 10 PC and everything is fine except this one annoyance ...

When I insert a CD/DVD into the drive and run Windows Explorer everything is fine. The CD/DVD is displayed (though it can take a couple of minutes to be picked up).

But when i eject the CD/DVD and insert a new CD/DVD the PC thinks the original CD/DVD is still in the drive

i.e. Windows Explorer shows previous disk name/label and when I double-click the drive (to view contents) the list of files is still from the previous disk.

I can get around this by (for example) choosing the play the CD but it is a pain - especially when importing lots of CDs into iTunes. Playing the CD also triggers iTunes to recognise that there is new CD to import.

I am guessing that this isn't an iTunes issue because Windows Explorer doesn't see the new CD/DVD in the first place.

I haven't tried updating any device drivers.

Any advice would be gratefully received.

Thanks!

 

Further testing shows I can't switch from one drive to another in Exact Audio Copy. I just rebooted the PC, put a CD in my DVD burner, and configured it fine. But, once I ejected the disc, put it into the other drive, and selected that drive in the drop-down menu, it immediately got hung up (Not Responding). Same if I do it the opposite way. It hates it if I go back and forth between drives. It crashes every time. The fact that Buuuuurn doesn't list my burner in the drop-down list tells me something must be wrong here.

 

You may want to try a different program. I use Nero, but that is not freeware. However, CDBurnerXP is a free program and although it says "XP" it is actually Win 10 compatible.

For ripping audio CD's, I use Audiograbber (freeware).

I have a recording studio and do a lot of audio CD work.

CDBurnerXP

Audiograbber

One warning, both of these programs have crapware with them. Be sure to uncheck any extra items so you don't get them.

 

Thanks for the suggestion but I've been using EAC for 10 years and I can't imagine using anything else. It's the only program I trust to rip my discs. And as I mentioned, Buuuurn isn't showing the DVD burner in the drop-down list (it was on my old PC), it just lists my blu-ray burner, and Nero CD Speed is just the opposite - it only lists my DVD burner and not my blu-ray drive. So something seems to be wrong with my drive setup and I have no idea what.

I found that at least on this PC, EAC hates it when I switch back and forth between drives while the software is open. If I shut the program down with the disc still in the drive, then remove the disc, then start EAC again, switch drives in the drop-down list, and then close EAC and restart it again, I can then use the opposite drive from what I was previously using. But if I just eject the disc and put it in the other drive and select it in the drop-down, EAC crashes every time. Now I have no idea if that's something new because honestly thinking back I don't think I had EAC configured with both drives before - I may have only set it up with a single drive to keep it simple. So maybe EAC has always acted strange with multiple drives and I just never encountered the issue because I never switched drives before in EAC? But then why does my other disc software act funny too? I try using Lite-On smarterase and it says I can't erase a DVD-RW or CD-RW because the discs aren't writable.

Could I be having driver issues with the drives? I thought these drives used standard drivers that Windows installs? Windows installs the drivers fine automatically for both drives, and it says the drives are functioning normally. Could they be incompatible with Windows 10 because the drives are older (6+ years) drives? They were working fine on my old PC.

 

The only drivers for optical drives is the built in Windows/Microsoft drivers.

I have older LG SATA interface optical drives that I reused in my current PC and no problems. I use these as they are the only SATA interface drives I found that will burn audio CD's at 8X. 16X, which is all the others will burn at (lowest speed) will not work in older audio CD players. I do a lot of audio CD burning for my recording studio clients and I need CD's burned at a compatible (to most older audio CD players) speed. (I also have a bank of 5 USB connected PATA interface burners that will also burn at 8X).

I still think its your program. Do you have the latest version? If its 10 years old, it may require running the program in a Compatibility mode. If it worked OK in Win 7 then run it in a Win 7 compatibility mode.

I've been working PC help forums since 2001 and a lot in audio and CD/DVD drives and this is the first time I've heard of the program you are using. I would still try the Audiograbber program, just to see if its your ripping program that is causing the problem.

 

So all my disc software is all of a sudden acting weird on my new PC? That's hard to believe.

- exact audio copy
- Buuuurn
- Nero CD Speed (2 versions)
- Lite-On SmartErase

I don't know what to think of it really. It doesn't make any sense. Nero CD speed doesn't even let me click the burn button to create an extended test disc. It's greyed out. This is with a blank DVD+R media, and also blank CD-RW and DVD-RW media. Yet Nero did allow me to burn a benchmark disc. I don't get it. I'd blame EAC also if it wasn't for the other issues I'm having with the other software.

 

One of those programs may be interfering with the others.
There was a problem at one time with Roxio "Drag to Disc" (Nero's version is "InCD" ) interfering with other CD/DVD operations. Users had to uninstall Drag to Disc so other burning would work.

Check to see if any of those programs are running at startup. None of those needs to be in startup so disable any of those you find.

I'll be gone the rest of the day - have a music gig this evening. I'll respond, if needed, in the morning

 

Nope, nothing is set to startup at boot. I confirmed by checking running processes. I don't actually have Nero installed. I just use the standalone CD-Speed, no installation required.

Buuuurn always worked fine for me on my other PC with EAC and CD-Speed together. It showed my DVD burner in the drop-down list. Now it only shows the blu-ray reader, and that drive doesn't even have the ability to burn.

Nothing seemed to interfere with each other on my old PC. Though I never tried to burn a test CD with Nero before because I never felt the need to as everything worked okay.

 

I still feel its one of the programs you are using. Whether just a bad install and a reinstall will fix it, or some incompatibility issue.

Until you try a different program, you won't know.

 

Don't give up on this.

 

Yeah, I'm still no closer to finding a solution.

Both drives appear under "This PC", and according to device manager they are both functioning properly. But something is very wrong:

- I put a DVD-RW with some data on it in my DVD-RW drive. Opened smarterase. Tried both quick erase and full erase. It shows both drives in the drop-down list so I can select my burner. After the drive light comes on for a second, the tray opens and a message pops up: "Disc not support !".

- I open up Burrrn and and I can't even select my DVD-RW drive. By default my blu-ray drive is selected but that drive is only a player.

- Nero CD-DVD-Speed standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.

- Nero InfoTool standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.

- Exact Audio Copy has been crashing constantly whenever I switch drives in the drop-down list. I figured out that Exact Audio Copy will work for me IF I close the software before and after each step I take when switching drives in the drop-down list - close program, eject disc, close tray, open program, switch drives, close program, re-open program - then it doesn't crash. If I just switch drives with a disc in a drive, or without closing the software between steps, it crashes the software every time, requiring a PC reboot before I can re-start the software.

The only software that seems so far to be acting normally is Imageburn. In Imageburn I was able to erase both my DVD-RW and CD-RW discs first try. With my disc erased with Imageburn, I was able to create a test disc successfully in Nero CD-DVD speed.

I've been reading some forums and I see SPTI mentioned a lot - something about admin privileges. I tried running the software as an administrator and it still doesn't function correctly. Could there be some Windows setting causing a global restriction on how the drives are accessed or read? These are both SATA drives of course. Why do some programs see one drive and some see the other but not both? Why can't I erase my DVD-RW with smart-erase but I can with imageburn? Why doesn't Burrrn list my DVD-RW drive? I really need some advice here. I really don't want to have to buy two brand new drives hoping the will work, when I know both of these drives are fine.

Maybe something in the BIOS?

 

I still think its related to some (or more than one) program you have installed. If Imgburn works, that says other program(s) are at fault.
I have Imgburn (along with Nero) and I'm using the same version Imgburn that I used on Win 7 now on Win 10. Imgburn works better than Nero for making iso discs. I don't use RW media.

I have seen cases where the built in Windows burning functions were interfering (I don't have that problem). Disabling the Windows burning function on each drive fixed problems in those cases.
See THIS

 

"Windows cannot find gpedit.msc".

Group policies are not supported in the Home version.

I still think it's got to be something to do with SPTI vs ASPI. Kprobe 2, which is another piece of software that gives disc/disc drive info, accesses both drives, and under driver, SPTI is forced on by default with no option to select APSI.

From what I understand, Imageburn uses SPTI. Imageburn shows both drives and allows me to erase my discs.

I have a feeling CD-Speed and Burrn aren't working due to some issue related to SPTI or the lack of it, maybe restrictions?