Windows 10: cd/dvd not working

I have an asus cd/dvd player/burner in my desktop and windows 10 doesn't seem to want to play the disks. I know the drive works because I had to use the drive to install windows 10 to begin with, this is a brand new desktop build. I am not sure if it stopped working after a windows update, but it doesn't seem to want to play anything. I put in a dvd and it will show up in file explorer and even say the name of the disk. And I can see the files on the disk as well, but can't play the movie. With CD's it will say "unknown" and list all the tracks but not the names of them. I open windows media player and it acknowledges that there's a disk in D: but it won't play anything. I have uninstalled the drive from device manager, rebooted and let it reinstall. I downloaded the drives from asus site but device manager says it has the latest drives already. Any help would be much appreciated on this as I am not able to find anything on google searches that match the exact issue I am having. Anything remotely close is of no help that I can find so far.


In case it's relevant, this is windows 10 pro, 64 bit.

:)

 

New DVD/CD - Not Running

First check the bios ,see if it it is listed as a startup device.
if not then the mainboard is not recognizing it and you Should check the cables and connections.
Forget devices, open the Device Manager and see if it is there, check properties
un check "turn off this device to save power" (just for now)
also check for any errors.
second step if all appears good is to delete the dvd in the Device Manager with the drivers.
reboot and see if it shows.

 

CD/DVD drive is not correctly displayed

All the resolutions listed under Method 1 apply to the cases when CD/DVD drive is not recognized by Windows or other programs. Fortunately, my drive is recognized by Windows and other programs. I tried all the step-by-step resolutions listed, but did not
work. For some reason, my CD/DVD drive icon is not the right icon for the drive, and is for compact flash. Any idea?

I also reset my BIOS settings back to factory reset, but it did not help.

 

CD/DVD Drive not recongnizing

Original title: Franks

Hi Franks,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I would suggest you to install the latest drivers for CD/DVD drive from the manufacturer’s website or can update the drivers by following the steps provided below:

• Press “Windows key + R” and type “devmgmt.msc”.
• Right click on DVD/CD Roms from the list and select
  properties.
• Under Driver tab click on Update button and follow the prompts to update the driver.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.