Windows 10: Cellular account not active

Discus and support Cellular account not active in Windows 10 Software and Apps to solve the problem; What does that mean "account not active" on cellular network?... Discussion in 'Windows 10 Software and Apps' started by Nimra Zala, Apr 13, 2024.

  1. Cellular account not active


    What does that mean "account not active" on cellular network?

    :)
     
    Nimra Zala, Apr 13, 2024
    #1
  2. Eric Ber Win User

    Cellular/SIM connection not available/disappearing

    Hi,

    A faulty cellular adapter is one of the possible reasons why the cellular connection is disappearing from the laptop. A disabled adapter in the Network Connections Settings can also be the cause of this issue. We suggest you to enable the cellular connection
    in the Network Connections settings. You can follow the steps below:

    • Press the Windows key.
    • Type View Network Connections.
    • Press the Enter key.
    • Right-click on the cellular adapter and click Enable.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Apr 13, 2024
    #2
  3. Vesao Win User
    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Apr 13, 2024
    #3
  4. mdamico3 Win User

    Cellular account not active

    Cellular/SIM connection not available/disappearing

    Hello Eric,

    This problem has appeared again and I tried this but the cellular adapter was already enabled. The system still indicated there was no connection. This is the third Verizon SIM card we've sent to this user and I confirmed the card is active and there's nothing
    wrong with our Verizon account. Also, it was working for a while the other day and then recently stopped again. It appears as if the laptop randomly stops detecting the card. This has happened to at least two other users over the past month as well. But for
    this one user in particular, it seems to be an ongoing problem.
     
    mdamico3, Apr 13, 2024
    #4
Thema:

Cellular account not active

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