Windows 10: Certain buttons on keyboard not working

Hello,

I've just bought a new gaming laptop, and I noticed certain buttons are not working.


From what I can see so far, its only the Tab, Caps Lock and the number 1 at the top of my keyboard that are not responding when pressed.

Anyone know how to fix this?

I have updated my computer, so im not sure what else there is to do.

:)

 

Certain keys on the keyboard are not working properly.

Hi Russell,

Thank you for posting your question in the Microsoft Community.

I understand that certain keys on the keyboard are not working properly on the pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Have you performed a full pc virus scan on the system recently?
  

Suggest you to launch the on-screen keyboard to check if the issue persists.

Follow these steps to launch the On-screen keyboard:

• 
  Press “Windows key + R” to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Also suggest you to install any pending Windows updates on the pc to check if that helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Further, you may also boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system.
These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: (Applies to Windows 10)
http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

 

Keyboard Not working in Windows 10

Hi,

We would suggest you to update your keyboard driver. To update your keyboard driver, follow the steps below:

• Click the Start button, type "device manager" in the search box, and then select Device Manager.
• In the list of hardware categories, look for Keyboards and then double-click it.
• Click on the Keyboard tab and choose Update Driver, and then follow the instructions.

Let us know how it goes.

 

Extra keyboard buttons not working with certain programs

I have a new computer running windows 10 and i got a nice keyboard. The keyboard has 8 extra buttons on the sides- a music-app shortcut, play/pause (works with itunes), volume buttons, etc.

They all work great and everything, but while in certain programs/games, they dont do anything. Not even the volume buttons. Keeping in mind they work just fine in some programs, as well as my desktop and stuff.

.

Im wondering if theres something in the programs that are blocking the keys, or if its something i can change in my computer's settings. Thanks