Windows 10: Certain games cause laptop to crash unexpectedly, exclusively when on charge.

Discus and support Certain games cause laptop to crash unexpectedly, exclusively when on charge. in Windows 10 Gaming to solve the problem; I have two games that crash my laptop randomly, only when its on charge, and I cant figure it out. For a while it was only Valorant, and I have spent... Discussion in 'Windows 10 Gaming' started by Matthew Wepener, Oct 9, 2023.

  1. MATTHEW WEPENER
    Matthew Wepener Win User

    Certain games cause laptop to crash unexpectedly, exclusively when on charge.


    I have two games that crash my laptop randomly, only when its on charge, and I cant figure it out. For a while it was only Valorant, and I have spent weeks on support with Riot trying to figure it out. We have uninstalled and reinstalled the game and checked every possible thing with the game, so we are sure it isn't the game or Vanguard etc... the game also runs perfectly when not on charge. I have recently downloaded "Redemption: from the ashes"; another game that also does it. I have tried running the game alone no discord, steam or anything else running in the background and it still oc

    :)
     
    Matthew Wepener, Oct 9, 2023
    #1
  2. ANGELA PUN
    Angela Pun Win User

    Win 10 randomly kills games

    Hi Laurynas,

    To help you with your issue, we suggest you refer to the links below to get information about compatible games with Windows 10, and troubleshooting steps for crashing game issues:


    Let us know how it goes.

    Regards.
     
    Angela Pun, Oct 9, 2023
    #2
  3. BARTJUNITED
    bartjunited Win User
    Toshiba Laptop Not Holding Battery Charge  

    attached is a pic of the internal of the laptop there does NOT appear to be a CMOS battery what should my next steps be? - fully charge existing battery and see if i remove it and install back teh next day whether its still fully charged? - charge the battery for 18 hours to charge the internal CMOS battery? - suggestions please as Im not sure
     
    bartjunited, Oct 9, 2023
    #3
  4. THEDUKE2
    theduke2 Win User

    Certain games cause laptop to crash unexpectedly, exclusively when on charge.

    Crashing with certain games

    I have the identical issue as OP despite different hardware. Certain games crash within a few minutes while others are fine. Games that crash include Guardians of the Galaxy and Assassins Creed Origins.

    I'm using a AORUS GeForce RTX™ 3080 XTREME 10G (rev. 2.0) and the Event Viewer message is identical, except instead of Device\Video3 is says Device\Video9.

    I'm using 516.40 drivers and have already done a DDU. My next step is another DDU followed by year old drivers (466.47) listed on the AORUS GeForce RTX™ 3080 XTREME 10G (rev. 2.0) website. I don't see any VBIOS for the rev 2.0 version of the card.

    I can provide DXDIAG, MSCONFIG, or anything you think could help to diagnose this.
     
    theduke2, Oct 9, 2023
    #4
Thema:

Certain games cause laptop to crash unexpectedly, exclusively when on charge.

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