Windows 10: Certain keyboard keys not responding, unable to log into computer.

My computer’s keyboard was fine just a few hours ago, but now when I am trying to log into my computer, I am unable to because all of a sudden, some only three keyboard keys are not responding and I require them for my password. Unfortunately I do not have a password reset disk either. How do I solve this issue?

:)

 

Certain keys on the keyboard are not working properly.

Hi Russell,

Thank you for posting your question in the Microsoft Community.

I understand that certain keys on the keyboard are not working properly on the pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Have you performed a full pc virus scan on the system recently?
  

Suggest you to launch the on-screen keyboard to check if the issue persists.

Follow these steps to launch the On-screen keyboard:

• 
  Press “Windows key + R” to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Also suggest you to install any pending Windows updates on the pc to check if that helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Further, you may also boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system.
These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: (Applies to Windows 10)
How to perform a clean boot in Windows

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

 

keyboard is not responding

Hi,

Thanks for the update and response.

Follow the below steps and check if it helps.

I would suggest you to use the On Screen Keyboard by click on Ease of access login to the computer and then follow the below methods.



Uninstall keyboard driver and install the latest drivers from the manufacturer website.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right on the Keyboard driver and click on Uninstall.
• Install the latest drivers from the manufacturer website.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

 

unable to log onto computer

Hi Bernie,

Good day. Try using On-Screen keyboard when logging in. You can access it on Ease of Access on the bottom-right corner of your log-in screen. After that,
turn off Filter Keys by doing these following steps:

• Click Start and click Settings.
• Click Ease of access.
• Click Keyboard and turn off Filter Keys.

If you have more concerns, feel free to post here in our community.

Regards.