Windows 10: "Change a password" hung,

(Sorry: I had a stroke in June. I am trying to learn again including reading - so please be generous.)

One of my kids as a joke they tried to change their PC's password, The Pc is hung and is saying "Change a password" and has been stuck for many hours. Should I reboot the PC now as we are not 100% certain if it has the new password?

Sorry for the righting due to the stroke.

Thanks

:)

 

" SOFTWARE UPDATE FAILED "

SO HERE'S THE LINK TO THAT PIC

http://i26.tinypic.com/2ihbdco.jpg

CAN U PLZ CHECK IT ACTUALLY I HAVE USED THE NOKIA SOFTWARE UPDATER B4 ... BUT I DONT KNW WHY I M GETTING THIS ERROR NOW

 

" SOFTWARE UPDATE FAILED "

i have installed windows xp sp2

previously i was using windows media center i thought i might b facing this probs due to that but then i changed it to windows xp ! n moreover i have also shown to nokia service center executives but they were not having the latest updates available ......
my pc suite is showing that new update version of firmware is available but i cudnt download it

oh gawd wat to do ?

i tried in another pc then again i got an error u need to have minimum 256 ram

please cant it b rectified ? there must b any solution to this probs please help me guyz

god bless all of u thanx

 

Sorry to hear about stoke, glad you're on road to recovery.

I assume they know new and know old.

Could I ask are they using a local account or a microsoft account. If Microsoft account you can access and manage online from another device.

If they are using a local are they the only administrator? I always install a second admin account if people want to be local. The only time it is used is to reset original.

First things first, local or Microsoft?

 

Many thanks Caledon Ken. The problem has now been restared.

Thanks for the response - I am now increasable slow but getting faster very slowly