Windows 10: Changed main modem, now have network issues; need help troubleshooting

Discus and support Changed main modem, now have network issues; need help troubleshooting in Windows 10 Network and Sharing to solve the problem; Our main modem has 4 Ethernet outputs. The need for more outputs came so I feed one of the modem's outputs to a hub, adding 4 more connections. All... Discussion in 'Windows 10 Network and Sharing' started by GARoss, Dec 15, 2016.

  1. GARoss Win User

    Changed main modem, now have network issues; need help troubleshooting


    Our main modem has 4 Ethernet outputs. The need for more outputs came so I feed one of the modem's outputs to a hub, adding 4 more connections. All worked perfectly until our modem had issues & needed replacing. Our DSL internet company sent us a new main modem & now we have issues getting the internet through this hub.

    One computer (a MAC) indicates it is connected but we can't get the internet to work through that connection. It does, however, work using WiFi. We also had an Epson printer on the hub which isn't connected now as well.

    Not sure how to trouble shoot this. Any ideas?

    :)
     
    GARoss, Dec 15, 2016
    #1
  2. Clark Ari Win User

    I cannot connect modem to my laptop

    Hi Noviani,

    The Error Modem (or other connecting device) is already in use
    message likely occurs due to an incompatible or outdated device driver. This may also occur if the TCP port that is used by the VPN connection is already being used by another program.
    We'll need to gather a bit more information to better identify what's causing this. Kindly answer the following:

    • What is the make and model of your PC, as well as, your modem?
    • Did you make any changes prior the issue?
    • Have you tried connecting a different modem to your device and check if the issue is the same?
    • What troubleshooting steps have you done so far?

    As an initial troubleshooting, we recommend that you follow the steps provided in this article:
    Fix network connection issues in Windows 10.
    The article consists of troubleshooting guide on how to resolve network related issue.

    Please post back with the result for further assistance.
     
    Clark Ari, Dec 15, 2016
    #2
  3. Games online

    Hi,

    The error message you're getting is due to a slow or intermittent internet connection. As an initial troubleshooting step, try to reboot your modem or router and check if there are changes in the connection. If that didn't work, run the Network troubleshooter.
    To do that, you can refer to this article: Fix network connection issues in Windows 10.

    Should you need further assistance, don't hesitate to reach us back.
     
    Marque Lor, Dec 15, 2016
    #3
  4. Samuria Win User

    Changed main modem, now have network issues; need help troubleshooting

    Your saying modem but is it or is it a router model number do things work direct if you cut out the hub
     
    Samuria, Dec 15, 2016
    #4
  5. Berton Win User
    Rather than a Hub I've found it better to use a Switch, have a Modem plugged into a 4-port Wireless Router with an 8-port Switch connected with 2 NAS drives, 2 Printers and 5 or 6 Desktops plugged in plus a few Wireless Notebooks. The Switch is better at preventing data collisions on the Network.
     
    Berton, Dec 15, 2016
    #5
  6. GARoss Win User
    Sorry for being so vague. The modem is Netgear D2200, the router is Netgear WNG2000 v2.

    I found the Mac computer is wired directly to the modem & it does indicate that it is connected but still no internet. Other gear like printer & satellite TV are hooked to the router & not working.
     
    GARoss, Dec 15, 2016
    #6
  7. GARoss Win User
    Thanks. Everything worked fine until I swapped modems. It would seem like all would work as it did.
     
    GARoss, Dec 15, 2016
    #7
  8. GARoss Win User

    Changed main modem, now have network issues; need help troubleshooting

    It turns out the new modem was defective. I swapped out the new for the old & all works perfectly! Thanks for helping!
     
    GARoss, Apr 5, 2018
    #8
Thema:

Changed main modem, now have network issues; need help troubleshooting

Loading...
  1. Changed main modem, now have network issues; need help troubleshooting - Similar Threads - Changed main modem

  2. Need Windows Update Troubleshooter Troubleshooter

    in Windows 10 Installation and Upgrade
    Need Windows Update Troubleshooter Troubleshooter: Windows Update doesn't work. Windows Update Troubleshooter is diligently trying to find out why. For the past TEN HOURS, Windows Update Troubleshooter has been checking for pending restart. [ATTACH]...
  3. need help with my time setting and troubleshooting

    in Windows 10 Customization
    need help with my time setting and troubleshooting: I need help on how to permanently set my time without having to set every time I switch my system and also sometimes my system do hook that I have to long press the power button for it to shutdown and then press again to start....
  4. Need help troubleshooting IRQL_NOT_LESS_OR_EQUAL

    in Windows 10 BSOD Crashes and Debugging
    Need help troubleshooting IRQL_NOT_LESS_OR_EQUAL: Hello people. I am not very experienced in viewing dump files, but I have been having an absolutely mind numbing issue when I attempt to play a game called squad, which has always worked in the past for me with the few and far between issues that crop up. Essentially I cannot...
  5. Upgraded and now have no network

    in Windows 10 Installation and Upgrade
    Upgraded and now have no network: Upgrading an older computer from 1709 16229.19 to 1803 17134.191. All during the upgrade I was downloading from my Ethernet connection thru my network adapter. When it was finished, I noticed that it no longer has a network connection. (Red X on adapter) Troubleshooting said...
  6. I need help with the sound on my computer and have done the basic troubleshooting

    in Windows 10 Drivers and Hardware
    I need help with the sound on my computer and have done the basic troubleshooting: is there a way to speak with a person? https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/i-need-help-with-the-sound-on-my-computer-and-have/ccd84ce4-8dee-44d9-ad08-71c064974024
  7. Changed Main Drive location now having problems

    in Windows 10 Support
    Changed Main Drive location now having problems: I recently bought a Dell G3 gaming labtop but the main drive (C) was a small 100 gb's where as the D drive is 1tb so I looked into how to change the default drive which led me to regedit so I changed the default location from there the thing is I still had to transfer the...
  8. Need Help with Network Credentials

    in Windows 10 Network and Sharing
    Need Help with Network Credentials: A couple days ago one of my PCs blue-screened. Re-booting only gave me a screen that said I had a problem with my HDD. I had a 2TB external drive attached via USB to the tower that blue screened. I attached that drive to another W10 tower and turned on network discovery....
  9. Need help troubleshooting intermittent BSODs

    in Windows 10 BSOD Crashes and Debugging
    Need help troubleshooting intermittent BSODs: Hi all, this is my first post here. I need a little help with some problems I've been having in recent months; intermittent crashes and BSODs, the latest one occurring this afternoon. The problems arise mostly with two fractal art programs that I use. By their nature these...
  10. Having a network issue

    in Windows 10 Network and Sharing
    Having a network issue: Hi All, I have Windows 10 Pro (latest) on my main computer and Windows Home (latest) on my laptop. I also have ESET Smart Security on both. For some reason now I cannot access either way. I can see the laptop under Network on the main computer but get the error code...