Windows 10: changed mobile number and cannot access vault

Discus and support changed mobile number and cannot access vault in Windows 10 Network and Sharing to solve the problem; Dear team, I changed phone numbers last month and when I tried to connect to my vault today I obviously could not receive the sms. So I followed the... Discussion in 'Windows 10 Network and Sharing' started by AlexandreCHESSE, Apr 20, 2021.

  1. ALEXANDRECHESSE
    AlexandreCHESSE Win User

    changed mobile number and cannot access vault


    Dear team,


    I changed phone numbers last month and when I tried to connect to my vault today I obviously could not receive the sms. So I followed the procedure to change the number but it will only be operational next month?

    I cannot afford to wait that long. what can be done please?

    Thanks a lot for your help.

    Best regards,

    Alex

    :)
     
    AlexandreCHESSE, Apr 20, 2021
    #1
  2. TFWUL
    tfwul Win User

    OneDrive Personal Vault - accessing from Android device

    I am trying to access my OneDrive Personal Vault using my Samsung Galaxy S10 smartphone.
    Whatever I try I end up with a screen telling me to create a Personal Vault, rather than opening the existing one, which was in fact the 'starting point'.

    Steps taken:
    - sign in using my Outlook account
    - select verification method (send a code to my gmail account)
    - paste that into the verification screen

    After clicking [Verify] I get this "Create a Personal Vault"-screen.

    Any suggestions?


    changed mobile number and cannot access vault [​IMG]


    Windows 10 x64
    Office 365, Outlook Exchange
     
    tfwul, Apr 20, 2021
    #2
  3. COMNUTS
    comnuts Win User
    Personal Vault - How to change verification from code to PIN ?

    Hi Mike, thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

    Two-step verification is required to gain access to Personal Vault.

    On OneDrive Mobile App, you will be able to setup Personal Vault PIN to gain access to Personal Vault.

    On Desktop or Browser, the verification is by Text, Email or Microsoft Authenticator App depending on the two-step verification method you have configured for your Microsoft Account.

    I would sugggest setting up Microsoft Authenticator App so you can unlock your Personal Vault with lesser steps while on Desktop or Browser - Unlock Personal Vault > Send Notification > Approve on Microsoft Authenticator App. If you would like to update your
    Two-step verification method, please refer to this article:
    https://support.microsoft.com/help/12408

    If you like to know more about Personal Vault, please refer to this article:
    https://support.office.com/en-us/article/protec...

    Please let me know if I can help you further!
     
    comnuts, Apr 20, 2021
    #3
  4. WILE E
    Wile E Win User

    changed mobile number and cannot access vault

    Mobile Browser Access to TPU

    iPhone works here.

    I also suggested a mobile version of the site a while back, btw. It's in the Suggestions forum.
     
    Wile E, Apr 20, 2021
    #4
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changed mobile number and cannot access vault

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