Windows 10: Changing my pin and the Microsoft account my PC is under

Ok, so basically Microsoft family features is asking me to sign in but I forgot my pin. So when I tried to reset my pin, it says that my microsoft account doesn't exist. And this is the account that my pc is under so i dont know what to do. Please help. I already tried making a new account or logging into an existing microsoft account but nothing worked.

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

PIN sign in for Microsoft Account

Hi Irene,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• How are you trying to change the password?
• Have you logged in to your account and trying to set the PIN?

I would suggest you to switch to child account and then try to set a 4 digit PIN from here and check if it works.

Please do get back to us with the answers to assist you better with issue you are facing.

 

PIN sign in for Microsoft Account

I am using the Microsoft account page under family members. In this section where it shows my Grand Daughters Account details there is no option to have a Pin Code, However on my page, as Administrator, I can create a Pin.