Windows 10: charged for basic and premium cool viewer

Would like to know why I was charged for both.I attempted to just get the basic because that is all I need for my online school.It would not let me renew,stated I already had productbut would not let me view till I signed up for premium which I did not need and then I was charged for both.I just need the standard.I would like a refund for premium.Thank You

:)

 

Cool File Viewer -Help.

Hi

Welcome to the Microsoft community.

Cool File Viewer is not a Microsoft product, so if you could, I suggest you reinstall it to see if the problem still exists? If the problem still exists, you can try to replace a file browser to exclude the problem caused by the Cool File Viewer itself.

You are welcome to reply to this topic, and I sincerely thank you for your support of Microsoft products and services.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

 

Cool File Viewer -Help.

Hi, I am using Cool File Viewer to create an Illustrated book. I am inserting images from my device quite successfully and saving the project but when I reopen it all of the images have disappeared and the empty image box is showing "Read Error". I cannot find a "Help" button on the tool bar to check why I am losing my images . Any suggestions please?

 

Cool File Viewer

Cool File Viewer is not a Microsoft Product and in case you are not using it, then you may search for it in the start and then right click and uninstall it.

Then restart your PC and see if the problem persist?