Windows 10: Chase Bank drops Windows Phone support citing lack of user

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:)

 

Apps dropped by banks

I've received notification from both Chase and Bank of America that their mobile apps for windows phone are being deleted/dropped.

 

Chase bank ATM

Chase bank started a new system that you don't need to insert your ATM card to deposit or withdraw money but you must download the mobile application to your phone... Chase only supports Apple phones and Androids, so now I have my family and friends unable
to take advantage of this new system. Can Microsoft work with Chase bank so the Windows phone user can use the Chase mobile application. Thanks for your help

***Post moved by the moderator to the appropriate forum category.***

 

I've never really understood this 'app' craze anyway.

I can fully understand the reason for an email app, or a Kindle app, or a music player app, etc., particularly for offline use, but what I don't get is the need for a website app such as Amazon, or in this case a bank. Why don't they just concentrate on mobile versions of their website? And why don't people just visit their websites in their browser? It seems ridiculous to download an 'app' for different websites when you already have a browser that will do that.

 

A bank app would be great to check you balance and make transactions on the fly and you don't have to have a PC to get the task done. Also auto insurance apps are great.. report the accident instantly with pics.

 

Hi there.

These days with decent size screens for smartphones what's wrong with using the standard online banking site rather than mess around with a specific mobile app. Generally the full websites are much better anyway. That way also you are independent of the platform you use to access the site with.

Any self respecting Bank (hopefully not a contradiction in terms) will have an online banking facility - just access it with the browser on the phone whatever the browser - and in any case you CAN install the Chrome browser on a Windows phone too I believe.

Cheers
jimbo

 

Banking apps on a smart phone can present a problem if the phone is lost or stolen.

 

Not everyone wants or knows how to install a browser on their phone. For them an app is much easier to use. YMMV

 

doesn't a lock code on your phone eliminate this problem?

 

doesn't a lock code on your phone eliminate this problem? Assuming the user turns it on, as it's off by default.

Also on a Windows Phone consumers aren't able to enable Bitlocker device encryption as you need to do it through Exchange ActiveSync (EAS) or Mobile Device Management (MDM). Essentially this means consumers are unable to create a truly secure endpoint and can only rely on a basic pin code (which is numerical only) to keep someone from accessing the data on the phone. With a fully encrypted device, all data stored is encrypted therefore even if a determined attacker were to directly access the storage, all the data would be encrypted anyway and therefore the owner would have a greater piece of mind.

Apple introduced full device encryption as default from IOS 8, so hopefully Microsoft will be forced to follow suit, as just having a remote wipe function is insufficient protection IMO.

 

Hi there.

These days decent mobile / online banking apps are actually safer than going to an ATM in a dodgy part of town and walking away with a whole slew of cash. Even in a tolerably safe part of town you have to be careful at an ATM -- for example would you use one at London's Oxford Circus metro station -- apparently loads of people do and get "pick pocketed" regularly there.

If you don't enable even the most basic security on a phone then it's not the Bank's fault (I can't believe this - am I actually standing up for a BANK !!!!) but your own stupidity. You might just as well empty out your wallet in a busy metro station in the middle of the rush hour.

Most phones can be shut down instantly (and permanently) if they are lost. Banking apps usually require some sort of extra authentication as well and if you fail then the whole app needs to be set up again from SCRATCH.

I've far more problems thinking about genuine security with those portable credit card readers where you enter a pin code say in a restaurant -- using a genuine online mobile phone app is much safer, -- How do you know that the card machine you enter your pin code into at a restaurant isn't a "cloned" one. It's not that difficult to build one for those in the know --it only has to do a few transactions and that will net the "operator" a nice tidy sum. It costs peanuts to build for those with engineering skills -- now unfortunately lacking in most Western countries which are now highly "serviced based".

Cheers
jimbo

 

Not really, thieves aren't as stupid as people think and the first thing they do is remove the SIM and/or battery. Your data is still on the device and in an unencrypted format.

 

I am a Chase customer and use the Android app on my phone. After today's broadcast I was very interested in the Windows 10 phone they demonstrated. In fact I definitely will check out the Win 10 phone at the end of my current contract.

There is not to say the Chase may not reconsider this move if the Windows 10 phone becomes popular. If I like the new phone the lack of this app won't stop me from getting it. Chase also has a mobile site that can do just as much as the app so there is nothing lost in my mind. *Biggrin

 

I can agree with you in some cases; however, when talking about a website like the Chase website, it is too complex to navigate easily on a phone screen, even a larger one. There are many options and links which are close together, meaning very easy to pick the wrong option. Also, JavaScript is not very forgiving in displaying dropdown options. If they had a mobile friendly version which was easier to use on a smaller screen it would be an easier decision to accept. They do not.

The biggest reason though for having the app is the ability to take a picture and deposit a check from my phone. This is not an option on the website. I find this to be the greatest convenience of Banking with Chase. If this is no longer possible for me, then I will have to look at alternative banks to do business with.

I have contacted Chase's customer service asking about any work around and they have offered nothing. I have also called and emailed the CEO, Jamie Dimon, to voice my displeasure with their decision. I would suggest that any other unhappy customers do the same. His contact info is at the Consumerist website:

Contact Information For Chase CEOs

Maybe if he gets enough unhappy customers calling the decision will be reversed.