Windows 10: Child account has screen time but the child can't login

I've had this problem for about a year now. I go into device limits and give him 4 hours to use. He tries repeatedly to log in and when he can't he starts sending me requests. If I give him time through the requests it doesn't give me an option to add 4 hours. His brother is on the same version of windows 10 but doesn't have the same problem. I've had him restart his computer and it doesn't help. I've tried updating Windows and sometimes it's already up to date when I check it. I just downloaded the Family Safety app on my phone and now that I can finally see how much time he's been on through the app I noticed today that it said "total used" screen time for today was already over 4 hours even though he had not been given time to use yet. He likes to leave Fortnite and Discord running while he's not logged in so that he can start gaming quicker. It seems that it's counting time that these programs are running even though he's not logged in. Is there any way to fix this or is the problem caused by something else?

:)

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Windows 10 Screen Time setting not working for my child

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Child accounts


Does anyone use child accounts on Windows 10? We have multiple user logins and one of these is a child account. Our son is not actively using it as he is a bit young but thought I'd get it setup. Trouble is unlike the adult accounts it is really frustrating to use with edge. It's as if the MS servers (for child reports on their activity) are at play seriously delaying it on launch. It can take 30 secs to a minute to become usable. Deleting the child acc and recreating makes no difference. All our adult accounts are great, work brilliantly as a mix of standard and admin users. Store can also be slow to launch too on his child account