Windows 10: Child Account not accounting for ScreenTime properly

Discus and support Child Account not accounting for ScreenTime properly in User Accounts and Family Safety to solve the problem; Hello, my son Joe complained he couldn't login to our Windows 10 computer this AM. I logged into my parent account, and noticed that he had used... Discussion in 'User Accounts and Family Safety' started by GerrySimmons, Feb 14, 2020.

  1. GERRYSIMMONS
    GerrySimmons Win User

    Child Account not accounting for ScreenTime properly


    Hello, my son Joe complained he couldn't login to our Windows 10 computer this AM. I logged into my parent account, and noticed that he had used 7+hours of screentime on this machine yesterday and today it's 8AM. He insisted that he had not left his account logged in. So, I went to the logs.


    You can use the Event Viewer to see this information.


    1. Open Control Panel /Administrative Tools. Double Click the Event Viewer.


    2. In the Event Viewer, in theNavigation Pane on the left side.


    a. Expand Applications and Services Logs / Microsoft /Windows / User Profile Service


    b. Click the Operational folder.


    3. At the top of the Center section, you will see the Events list sorted byDate/Time and Event ID.


    a. The Event ID 2 is aLogon and the Event ID 4 is aLogoff.


    4. Select one of these events and, in thebottom pane, you will see the information showing theUser Name that was Logged on orLogged Off on that date at thattime.


    a. Scroll down to theDate and Time that you are looking for.


    From this log, you can see that Joe logged in


    Child Account not accounting for ScreenTime properly a735fde6-591e-49bf-806e-ac453e4bde1b?upload=true.png

    ... and logged out

    Child Account not accounting for ScreenTime properly 8f1b33ba-552f-4b32-b6f9-e767228f4a74?upload=true.png

    and attempted to login in today, and it failed because supposedly he had used 7+ hrs of screen time out of the 3 hrs allocated.


    Child Account not accounting for ScreenTime properly a99c95d5-64bb-4761-aabc-b9f37d7b9791?upload=true.png


    What gives?? I count on these screen time logs to accurately +/- represent my childs usage. His 2 siblings logged in and logged out after he did on 2/13 and they were recorded accurately!!


    ????

    :)
     
    GerrySimmons, Feb 14, 2020
    #1
  2. JAN123
    Jan123 Win User

    Child Account Get Greyed Out


    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Feb 14, 2020
    #2
  3. DAVID EDONGO SR
    David EDongo Sr Win User
    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Feb 14, 2020
    #3
  4. LIEZL FAL
    Liezl Fal Win User

    Child Account not accounting for ScreenTime properly

    converting adult account to child account

    Hi,

    We would like to verify some information so we can properly isolate the issue.

    • Have you converted the existing adult account to a child account before trying to create a new one?
    • Or, were you on the process of converting the adult account to a child account when you got the error message?
    We will wait for your reply.

    Regards.
     
    Liezl Fal, Feb 14, 2020
    #4
Thema:

Child Account not accounting for ScreenTime properly

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