Windows 10: Child cannot use credit to purchase minecoin

I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.


Family / Child computer

1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

2. Click on the $5.99 option to purchase more coins.

3. Click ask for permission to purchase coins.


Go to parent computer

4. Click Allow the purchasing of the minecoins.

*** Get prompted to add funds to the account.


There already is a $10 credit on the account, why can't I use that?


5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

6. Call again to ask for a refund.

--- Refunds are not available for credits.


I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.

:)

 

Child cannot use credit to purchase minecoin

I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.

Family / Child computer

1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

2. Click on the $5.99 option to purchase more coins.

3. Click ask for permission to purchase coins.

Go to parent computer

4. Click Allow the purchasing of the minecoins.

*** Get prompted to add funds to the account.

There already is a $10 credit on the account, why can't I use that?

5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

6. Call again to ask for a refund.

--- Refunds are not available for credits.

I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.

 

Can't purchase apps on phone, adding credit card...

I have the exact same problem as heatherko.

Tried the 4 steps above and when I sign in to billing.microsoft.com I can see my credit card properly listed as a payment method.

But I cannot see it from zune.net, nor can I use it to purchase anything on marketplace as it keeps telling me there is no credit card on file.

Please try to sort this out. It is a very frustrating problem.