Windows 10: Child unable to access account - Stuck at Just a Moment

I have created my child's account, she is a family member on our 365 profile. When we try to switch to her profile on the laptop it gets stuck at "Just a moment" and we are not even being able to log in.

:)

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Unable to access or reset child account password

Hi Imran,

To help resolve your concern, you may refer to the steps provided below:

• Log in to this link using the child's account.
• Click the account profile picture and choose View account.
• Select change password under your email account.

Should you have further questions, feel free to get back to us.

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.