Windows 10: Child's account not working on Xbox even after verfying

Discus and support Child's account not working on Xbox even after verfying in Windows 10 Gaming to solve the problem; My child cannot access any games using his xbox account. He is getting several errors one of which says the owner of the device has to log in. My... Discussion in 'Windows 10 Gaming' started by Tinashe M, Sep 30, 2022.

  1. TINASHE M
    Tinashe M Win User

    Child's account not working on Xbox even after verfying


    My child cannot access any games using his xbox account. He is getting several errors one of which says the owner of the device has to log in. My account is working fine. On the family app it's saying we need to go to aka.ms/familyverify to verify. We have done this several times and still his account is not working. In addition I have also tried the following- removing and re adding him to the family account- removing all devices from his account and registering them again. Some of the devices just reappear on their own again without being registered like his old xbox.None of this has worked.

    :)
     
    Tinashe M, Sep 30, 2022
    #1
  2. MELOWIN MAR
    Melowin Mar Win User

    Can't change my child accounts privacy settings on windows 10 for xbox live app

    Hi,

    To manage your Xbox family settings, please follow the steps from these articles:


    If the issue persists, we suggest that you contact our
    Xbox Support     for account management.

    Regards.
     
    Melowin Mar, Sep 30, 2022
    #2
  3. CATHERINE CUS.
    Catherine Cus. Win User
    How to change child Xbox settings

    Hi,

    There are two ways to change the Xbox child's privacy settings. You may do this on the Xbox One console or on Xbox.com using a web browser on your computer.

    To change the child account's privacy settings using a web browser, kindly perform the following steps:

    • Sign in to the
      Xbox settings page       with the parent's Microsoft account.
    • Choose the gamertag for your child’s account.
    • Choose which Privacy tab you’d like to see, and change the settings in the tab.
    • Make sure to Save before exiting or switching to another tab. Then, have your child sign in and sign out of their account to have the changes take effect.

    If you're using an Xbox One console, perform the following steps:

    • Sign in to your Xbox. (If you’re changing the settings for a child, sign in using an adult’s account.)
    • Scroll left on the Home screen to open the guide.
    • Select Settings > All Settings.
    • Under Account, select Family.
    • Enter your password or passkey, and then select the account you want to update.
    • Select Privacy & online safety, and then choose the default settings, or customize by selecting
      View details & customize

    Note: For Xbox consoles, you may need to remove and re-add the child's Xbox account so that the changes will take effect.

    For your guidance on how to remove and re-add the profile on Xbox 360 and Xbox One, kindly refer to the links below:


    Let us know how it goes after performing the solutions we've mentioned. We'd be glad to provide you additional assistance.
     
    Catherine Cus., Sep 30, 2022
    #3
  4. JAN123
    Jan123 Win User

    Child's account not working on Xbox even after verfying

    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Sep 30, 2022
    #4
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Child's account not working on Xbox even after verfying

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