Windows 10: Child's consent in a loop

I am trying to give consent to my child's account.I ve already contacted the support and they told me to do the following:1. log in with child's account2. then the account will ask for consent selecting that I am a parent.3. log in with parent accountAfter following this process I enter in loop with the following error:"Something's not workingIt's not you, is us."The system does not allow me to insert the image here.

:)

 

How To remove a Child consent

You can remove an account from a family group. The account will still exist, but it won't have the benefits or restrictions it had when it was within the family group. To remove a member from your family group, you must have an adult account, and be the
one who gave consent.

1. 1
   Go to family.microsoft.com.
   
2. 2
   Sign in with your Microsoft account, then:
   • To remove a child, scroll down and select Manage my child's profile info, select the child, select Remove consent for this child's account, and confirm. Then, go back to your family’s page, and under the child’s name, select More
     options > Remove from family, and confirm.
   • To remove a child because they’re now an adult, or if an adult account has been misclassified as a child account, verify the account.
   • To remove an adult, under that person's name, select More options > Remove from family, and confirm.
   • To leave the family group if you’re the only adult in the family, remove all children first, then find your name, select Leave family, and confirm. You must be over the statutory age to remove yourself.
   • If you're incorrectly listed as a child when you're an adult, see How to change a birthdate on a Microsoft account.

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Remove consent for a child account??

Hi I Selected
Manage my child’s profile info an it said use the
You can use this page to manage the child accounts for which you provided consent but yet there is nothing I can click on to remove consent for that child.