Windows 10: Child's screen time don't work

Hi,I have set screen times to my child with Microsoft Family Safety. Recently it stopped working. When he tries to log into he's account, a blue dialog says "Time's up! This device is locked because of your family settings for screen time. You can use it again at ..." This happens even though I have set enough screen time and disabled the night lock. When "Send a request" button is clicked, it says "Something went wrong. We were unable to send your request. Are you connected to the Internet?" With "My parent is here" button it is possible to add my pass word and open he's account. When it is o

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Windows 10 Screen Time setting not working for my child

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

How to revoke extra screen time provided to child

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to revoke the extra time that you have provided to your child. Currently, there is no option to revoke or undo the time extension that has been provided.

However, you can go ahead and change the time limit that your child has to access the device and check if that makes a difference. Please follow the steps mentioned below:

1. Login to
   https://login.live.com with the Microsoft account.
   
2. Click on Family.
   
3. Under your child account, click on Screen time.
   
4. Now, you can change the screen time that has been assigned to your child.
   

Also, I suggest you to provide your valuable feedback in Feedback hub so that the developing team can review your suggestions. To provide your feedback, please refer to the article
Send feedback to Microsoft with the Feedback Hub app.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Child needs to see remaining screen time

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to extend screen time limit for your child account. I suggest you to refer the following article for more information on

time limits for child account.

Also refer the following article for troubleshooting steps to fix issues with

screen time limit.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator