Windows 10: Choppy video and audio afterWindows 11 update

Ever since I updated Windows 11, video and audio playback has been choppy. I cant even press the pause button to stop a video, it just keeps playing on. I tried restarting may times, updating graphics card driver, audio driver, etc, but nothing seems to work. And i just bought my laptop 2 months ago. It runs on the ryzen 7 4000 series.

:)

 

Choppy video and audio afterWindows 11 update

Ever since I updated Windows 11, video and audio playback has been choppy. I cant even press the pause button to stop a video, it just keeps playing on. I tried restarting may times, updating graphics card driver, audio driver, etc, but nothing seems to work. And i just bought my laptop 2 months ago. It runs on the ryzen 7 4000 series.

 

Choppy video and audio afterWindows 11 update

Hello Iliyas, welcome to the Microsoft community, I'll be happy to help you today;

I understand that after updating Windows 11 you are having video and audio problems;

Are videos playing in a browser? If so, which one?

What exactly is your laptop model and manufacturer?

What exactly is the model and manufacturer of your video card?

To find out which one, right-click on the start menu and access Device Manager;

Click (>) Display adapters to expand the session;

Inform the video card model (If there is more than one, please inform);

Before answering the questions above I suggest you try the following;

run a disk cleanup;

Press Windows key + R and type: cleanmgr press Enter;

Click on clean system files and wait for the files to load;

Select all files and click ok to delete them;

Click on the Windows search bar and type: CMD

The result of the search for CMD (Command Prompt) will be displayed, click Run as administrator;

Copy and paste the commands below by pressing Enter after typing each command line:

Sfc /ScanNow

DISM /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-image /RestoreHealth

Perform a clean boot;

Press together the keys: Ctrl + Shift + Esc to access the task manager;

Click on start and disable all programs that start with Windows;

Restart the PC and check if the behavior persists;

See you soon!

 

My audio is very choppy?

That bad is audio with both my PC headset and TV. In Device Manager > Sound, Video and game controllers, and Sound > Playback tab, I've got listed:

• Mpow HC (headset)
• NVIDIA High Definition Audio (TV)
• Realtek Audio

In Device Manager, the context menu of each is the same. In Sound, the default device is NVIDIA High Definition Audio. When trying to troubleshoot, via settings, I get:





I don't know which to choose. Troubleshooting via the Taskbar speaker icon hadn't helped.