Windows 10: Chrome not working with Microsoft Family Account

Windows 10 laptop. Parent and child both with Microsoft accounts. Child account will not open Chrome at all. I tried switching child account to "local" account and that works, but now I can't apply screen limits that only apply through Microsoft Family settings. I have spent hours trying to figure this out but nothing works. What is going on?

:)

 

Family Features blocking google chrome

Hi Taylor,

It is possible that there is an issue with the Family settings. This can be the reason why you're unable to use Google Chrome. We recommend that you check you family settings by accessing account.microsoft.com/family
to see Google Chrome is added to restricted applications.

If you're already an adult in your family settings, we suggest removing your account from your family settings and see if you will be able to access Google Chrome. We also suggest creating a new Microsoft account, and then add that account to your family
as an adult. These steps will allow us to verify if there is an issue with your family settings or if there is an issue with your original Microsoft account.

We'll be waiting for the outcome.

 

Microsoft family blocking chrome

Hello
MayceHoag,

To disable family features and turn off family settings on Windows 10, I suggest that you follow the steps outlined in these support articles:

• How do I turn off family features?
• Turn off family settings in Windows 10

Make sure you're signed in with your Microsoft account to
account.microsoft.com/family.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

Microsoft Family features won't let me use Google Chrome.

Hi Bradley,

Setting up Microsoft Family features on will help your kids safe online. If you're unable to access Chrome, we suggest that you perform these steps:

• Change your Microsoft account to a Local User account in Windows 10. Please refer to Greg Carmack - Windows MVP's post on this
  
  link for the steps on how to.
• After that, connect your account again as a Microsoft Account login. Check this
  
  Wiki Article created by Andre Da costa for the steps.

Do let us know should you need further assistance.