Windows 10: Chrome Remote Desktop displays black screen [Fix]

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Is your Chrome Remote Desktop displaying a black screen? This guide will help you fix the issue. Chrome Remote Desktop is a cross-platform tool that allows you to remotely access and control a computer for troubleshooting, collaboration, or unattended access. It is easy to set up and use. However, many users, especially those connecting from […]

This article Chrome Remote Desktop displays black screen [Fix] first appeared on TheWindowsClub.com.

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Remote Desktop black screen

It logs in but get the black screen with only the pointer showing. I tried unchecking the persistent bitmap caching but still didn't help. This was suggested online. The remote computer graphics work fine when not connected with remote desktop. The driver
that was installed when Windows 10 1903 was installed is the one not working with remote desktop. The old Microsoft basic graphic driver just made it impossible to use although it did work with remote desktop. Haven't found any other driver to use as of now.
It is an older Dell Studio 17 and Dell doesn't list a graphic driver for it. I am still trying to see if I can find one though.

 

Windows 10 - Remote Desktop Connection

Hi Lorraine,

I will certainly help you with the issue you are experiencing in adjusting the resolution on the remote desktop.

This issue might occur due to, when you first connect, Remote Desktop attempts to size the screen according to its default setting. You can adjust this setting within the Remote Desktop client. Adjusting the screen size allows
you to sculpt the desktop display size to better fit your computer's viewing area.

Please follow below mentioned steps to fix the issue:

Step 1: To change the size of the Remote Desktop window:

• 
  Open Remote Desktop Connection (RDC).
  
• 
  Click on the Options button located in the lower left-hand corner of the RDC window.
  
• 
  This will expand the RDC window to display 7 different option tabs.
  
• 
  Click on the Display tab.
  
• 
  In the display configuration section, slide the bar to the left or right to decrease or increase the size of the remote desktop session window.
  
• 
  Click the Connect button.
  

Or

Step 2:

• 
  Open the "Start" menu and type
  "mstsc" (in the search bar) and then press “Enter."
  
• 
  Click "Options”.
  
• 
  Click the "Display" tab.
  
• 
  Drag the slider bar left or right to
  reduce or enlarge the display resolution. The
  left-most position is the minimum resolution, while the right-most is a full-screen resolution.
  

Please get back to us, if are still facing issue in adjusting the resolution on the remote desktop.

Thank you.

 

Remote Desktop black screen

Sorry I guess I didn't explain it correctly. What I see on my computer when I remote into the other computer has just a black screen with the pointer showing. I am connected to the remote computer and have the remote desktop bar at the top. When I click
on the X it say this will end your session like it should. I found an original driver for the Dell installed it and still just see a black screen on my end. There most likely is an issue with remote desktop in the 1903 OS. I guess we will have to just wait
for Microsoft to fix it. I use TeamViewer also when I can't connect with remote desktop and that works fine.

This is what I get just black even though logged in on other computer.