Windows 10: Chrome will not start due to some issue with Microsoft account

Hi,


My son and I have been dealing with a stubborn issue that we have started to narrow down. He prefers to use the chrome browser but it will no longer open on either a desktop he uses or a laptop.


Originally we thought it was a chrome issue and tried turning the chrome account sync off, reinstalling, etc.


However tonight we set up a brand new system and we realized it experienced the error Chrome will crash on opening - only a flash outline of a window is seen before we'd even signed in to Chrome but after we had signed in to the PC with the Microsoft account. So in this case it could not have been a chrome issue.


To test this we reset the new PC and used a local account to set it up and then downloaded chrome and it then worked properly. I also did this on the laptop reset windows, installed chrome from a local user account and it works even when logged in and synced with his chrome account.


Normally I would have left the microsoft account disabled and left this alone but to use the games he bought the computer for he needed to sign in with his microsoft account to access gamepass. Now chrome will not open again.


I also tried firefox - which is installed by the MFG on this computer - and it seems to be the same though we did not test it before the microsoft account sign in.


What could possibly be corrupting this in this way and how can we permanently delete the settings/data in the microsoft account that is causing this issue to follow him from computer to computer. As he uses the microsoft account on his xbox he doesn't want to permanently delete the account.


Please don't focus any responses on reinstalling chrome as that has been done many times over the past weeks.


Thanks, G

:)

 

Chrome glitch

Hello Ralph,

Thank you for posting your query on Microsoft Community.

As per the issue description on one of the three users Chrome is not working.
I would appreciate if you can provide us the following information to help us understand the issue better.

• The account on which you are facing issue with Chrome, does it have the administrator permission?
• Have you check with other browser? Was the result same?
• Is the issue specific to only one application or facing issue with other application too?

First, I would suggest you to use Internet Explorer and see if it brings any difference.
Here are the steps through which you can use Internet Explorer.

• 
  Press the Windows key.
  
• 
  Type Internet Explorer in the search box.
  
• 
  Right click on Internet Explorer
  (Desktop app).
  
• 
  Select Pint to task bar.
  
• 
  Try to use Internet Explorer from there and see if it brings any difference.
  

If you still want to use Chrome then I would suggest you to open the application Chrome in administrator mode and see if it brings any difference. Here are the steps through which you can open Chrome in Administrator mode.

• Press the Windows key or click on Start icon.
• Type Google Chrome.
• Right click on Google Chrome and select the option to Run As Administrator.
• If everything works fine by running chrome in administrator mode then you may pin it to the task bar.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

 

Chrome not working with Microsoft Family Account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use Google Chrome in your Child account. I’ll certainly assist you with the issue.



However, please let us know:

• What is the error message that you receive when launching Google Chrome?
  

Ideally, when a child account is setup and the child tries to access Google Chrome, they get a permission prompt and the Parent has to provide the permission.



One of the things you can do is check if Google Chrome is blocked for the child account. To do this, refer the steps mentioned in the article
Block inappropriate apps, games, and media on Windows 10 and Xbox One.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.