Windows 10: Chromebook Certain Key Numbers Not Working

I have a chromebook bought over 2 years ago from best buy online. Its a chromebook 14' celeron processor with 32gb ssd and 4gb ram. I notice not long ago when i pressed certain number keys... 1 2 3 4, it would not work. I have to press it really hard to get it to work.


Well now... i cannot get any of these numbers to work. My issue? When i log into my gmail accounts on the chromebook, my password contains those numbers. Thus i cannot log into my chromebook. What i then did was went on my regular computer and changed the password for one of the email addresses i use to log into the chromebook... thus changed my password for that gmail account. When i then log into my gmail account on chromebook, it lets me log in... but then it ask for my old password. The issue is i can't type my password because it contains those numbers... so only option is forgot password. It seems to tell me no issue but then everything will be deleted except sync data and something else?


So that mean if i go okay... that mean any files/videos i have on my chromebook will be completely wiped? If so, i dont want to do that. I have a few gmail accounts i log into my chromebook in and i have tons of web pages that are opened and bookmarks saved. So that means i would completely lose all of that as well?


Does anyone have ideas on what i can do? Its only those number keys... everything else works. Is my keyboard malfunction for only those keys? Do i need to buy a new keyboard? The thing is i want to have access to my a few of my gmail log in accoutns when i log in the chromebook because i have lot of videos saved and pictures and also... lot of chrome tabs and bookmarks.


Anyone can give me feedback on what to do here? Im upset because i had this issue few times and i thought i might as well change the password from these numbers but didn't do it. Now i cannot press any of these numbers.

- - - Updated - - -

Does anyone know if i could fix this by buying a new keyboard? The issue is this chromebook is 2 years old... i bought it under 300 dollars. I mean its probably worth $200 new now at the most. But i dont want to spend another few hundred on it.


The other thing is this... is it possible to connect a wired keyboard to the usb port... then type using the keyboard? That way i can log into my gmail account and change the password without those numbers?

:)

 

Certain keys on the keyboard are not working properly.

Hi Russell,

Thank you for posting your question in the Microsoft Community.

I understand that certain keys on the keyboard are not working properly on the pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Have you performed a full pc virus scan on the system recently?
  

Suggest you to launch the on-screen keyboard to check if the issue persists.

Follow these steps to launch the On-screen keyboard:

• 
  Press “Windows key + R” to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Also suggest you to install any pending Windows updates on the pc to check if that helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Further, you may also boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system.
These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: (Applies to Windows 10)
http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

 

What is new in Chrome OS for Chromebook

Source: Virtual Desks, simpler printing and more

 

Numbers Keys On Numeric Keyboard Not working in Windows 10?

There is too much long complicated fussy information to weed though about this but I managed to take a suggestion from another thread for an HP user and fixed this problem with two keystrokes. I use a new Dell.

Press and hold the FN key then hold down the Numbers Lock key and I got my numbers keys on numeric key pad back working again instantly. I hope you can cut through all the long winded answers and you find this and it works for you as it did for me.

I don't understand why these experts can't find more simpler solutions... Most all the suggestions require many complicated steps and this one is not even suggested that I could find when searching under windows 10... Certainly nothing recent in searches
came up and I searched on and off for two days. Maybe it's not much of a problem anymore?