Windows 10: Cisco Roomkit EQ Running MTR mode missing buttons

Hello team, We are facing a weird behavior with one of our Roomkit devices, Radio Mics and Room Mode are missing from the panel. The buttons come back if we apply a restart on the device, but only for a few minutes, and then they go missing again. We are running RoomOS 11.18.18.8dc7b9ed48 and Teams app 1449/1.0.96-2024061103We can make calls and join meetings just fine besides this problem. Has someone passed for something similar?

:)

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".

 

MTR Night Reboot, Camera getting grayedout

Hello MS Team,



Our clients have observed that every day, during the MTR-Night rebooting, the MTR hardware peripherals are not connecting properly, specifically the Poly Camera. While users are in meetings, they are unable to connect to the camera as it appears grayed out.



As a workaround, we have to restart the MTR device.



These devices run on the Microsoft Teams Room Windows 11 IOT- 22H22. Lenovo Think Smart Core.



Do you have any suggestions or recommendations? This issue is consistent across all 8 devices exhibiting the same behavior.



Thank you.

 

Cisco AnyConnect

Hello
Xiu RuLim,

It seems that there are some traces in the registry left even after uninstalling the program.
I suggest that you follow these steps to delete the registry keys related to Cisco AnyConnect.

Disclaimer: The steps below includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,
back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Make sure to backup registry first, please refer to this support article:
How to back up the registry in Windows. Please follow the steps below:

1. Press Windows key + R. The run dialog box will open.
2. Type regedit, then press Enter.
3. Browse to the following location: HKEY_CLASSES_ROOT\Installer\Products\
4. Within the Products folder, locate and delete the registry key which contains product information for
   Cisco AnyConnect Secure Mobility Client.
   
   ◦Each registry key within Products is an alphanumeric string. Select the first key and look on the right side for ProductName REG_SZ Cisco AnyConnect Secure Mobility Client. Go through each key in the Products folder until you find the one for Cisco AnyConnect
   Secure Mobility Client.
5. Close the registry editor.
6. Once done, try to start the installation for Cisco AnyConnect.

Hope this helps. If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.