Windows 10: Clean Install Error - "Windows could not retrieve information about the disks on this computer"

Discus and support Clean Install Error - "Windows could not retrieve information about the disks on this computer" in Windows 10 Installation and Upgrade to solve the problem; Attempting to install a brand new copy of Windows 10 on a brand new build: Asus Z490-P i7 - 10K Samsung EVO 850 WD Nvme m.2 Blue SSD Booted into... Discussion in 'Windows 10 Installation and Upgrade' started by Doran1, Feb 7, 2021.

  1. Doran1 Win User

    Clean Install Error - "Windows could not retrieve information about the disks on this computer"


    Attempting to install a brand new copy of Windows 10 on a brand new build:


    Asus Z490-P

    i7 - 10K

    Samsung EVO 850

    WD Nvme m.2 Blue SSD


    Booted into BIOS, everything shows up. Insert the USB Install key, fire up the install. Select 64bit, select country, language etc. Hit the INSTALL button and immediately get this error message:


    "Windows could not retrieve information about the disks on this computer"


    Please can someone help? I have no idea how to fix this.


    Many Thanks!

    :)
     
    Doran1, Feb 7, 2021
    #1

  2. windows could not retrieve the information about the disks on this computer. windows 10 clean install

    So like in the subject, I'm trying to do a clean install on the windows 10 computer that I have in my room... but it's saying that it couldn't retrieve the information about the disks on the computer so yeah, I can't. I just want to know how I can fix this..

    PLEASE KNOW THAT IM NOT ASKING HOW TO MAKE RECOVERY MEDIA ON THE COMPUTER OR HOW TO INSTALL WINDOWS I JUST NEED TO KNOW HOW I CAN FIX THIS
     
    fussyspade, Feb 7, 2021
    #2
  3. tummiran Win User
    windows could not retrieve the information about the disks on this computer. windows 10 clean install

     
    tummiran, Feb 7, 2021
    #3
  4. Clean Install Error - "Windows could not retrieve information about the disks on this computer"

    STOP error after Windows MCE 2005 clean install

    OK, found the rest of it.

    A problem has been detected and Windows has been shut down to prevent damage to your computer.

    If this is the first time you've seen Stop error screen, restart your computer. If this screen appears again, follow these steps:

    Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive and make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:

    *** STOP: 0X0000007B (0xF7C7B524, 0XC0000034, 0X00000000, 0X00000000)
     
    Ben Clarke, Feb 7, 2021
    #4
Thema:

Clean Install Error - "Windows could not retrieve information about the disks on this computer"

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