Windows 10: Clean install of windows 10 - MS Keyboard 3050/Mouse 5000 randomly become unresponsive.

New PC build with a fresh and clean install of Windows 10 - everything runs perfectly and smooth except that my wireless MS mouse and keyboard mouse 4000 keyboard 3050 will randomly become unresponsive. I initially tried a second clean install of Windows which resulted in the same problem. I unplugged a wireless logitech keyboard from a nearby PC with no luck.


I've recently discovered that if I plug an old USB mouse into the pc after the freeze, the wireless keyboard and mouse will "catch up" and then work fine. So if the keyboard and mouse freeze, I can type on the keyboard and move the mouse - nothing happens until I plug the wired USB mouse in, and then everything I typed on the keyboard and all mouse movements attempted while frozen will show on screen. All drivers and software is as up to date as possible.


I've read several threads with people having similar issues with wireless devices becoming unresponsive, but haven't seen one where plugging a usb mouse in fixes the problem. Is there a way to fix this without having to keep a usb mouse plugged in at all times?

:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

microsoft wireless keyboard and mouse 5000

HI Mark,

Please refer to the link mentioned below.

We suggest referring to the link below to view the support article for your Microsoft Wireless Mouse 5000, which outlines
different troubleshooting steps including synchronization.

Troubleshoot response failures in wireless keyboard or mouse

Regards,

Bob

 

Mouse and Keyboard lose their connection to Windows 10

For some time now, the mouse and the keyboard have been losing their connection, and being unresponsive after some time using them. The only way to make them work is unplug the USB and plug it back on a different port. Plugging it in the same port does nothing.
Then after some minutes, hours, or even days, the problem arises again. There doesn't seem to be a pattern to it. The Mouse is Microsoft Wireless Mouse 5000 and the keyboard is the Microsoft Wireless Keyboard 3050. I have Windows 10 64bit installed, with all
the recent updates and the drivers installed. If you need anything else to provide an answer, please say so.

Thank you in advance.