Windows 10: Clean up poorly running computer before the upgrade?

My friend has asked me to help upgrade his computer to 10. The computer is running slowly right now. Past experience with his computer tells me that it most likely has a lot of PUPs and adware, possibly a virus or two. Do I need to clean it up before the upgrade, or will the upgrade take care of removing that stuff?

Thanks

:)

 

Computer running poorly after upgrading to Windows 10

I might download the windows 10
Media Creation Tool

Then make myself the iso for use on another computer- saved to a non system disk.. or the program has other options too.

You can just double click the iso it makes or right click it and Mount and run its setup to reinstall windows 10 which can fix many things.

Use the express install as that seems to be what it knows how to do best.

Don't enter any keys - if it asks for one you should see skip or do this later link on the same page.

If you have a 3rd party Anti-Virus program installed remove it first.. they seem to cause too many problems for the 10 upgrade.

Unplug any non essential usb or other devices connected to the computer.

Lenovo support has a list of programs they think cause win10 upgrade/install snafu's.. might be
worthy of a quick look to see if you have anything on their list.

 

Computer running poorly after upgrading to Windows 10

Since upgrading to Windows 10 I find my computer slow. I constantly get "this page can't be displayed" message when trying to log on to my MSN home page. When I try to open my e-mails in Outlook.com I keep getting "Outlook cannot open right now please
try again later" or again "this page can't be displayed". I am working now on another computer with Windows 7 and I am not having any of these problems.

I also cannot get in to the Windows Store and have tried several suggestions from the community to try and get in but they are not working. I need help!

 

Clean up as much as you can before upgrading.

 

I would not count on the OS install or upgrade removing any Malware. Absolutely try to clean the system of all Malware before proceeding. Also you could try installing Ghostery and adBlock Plus for your friend, assuming he is using a supported browser. Then install a good paid or free endpoint solution might help too.

 

Remember you have to disable your current antivirus prior to updating if it's not W10 supported.

 

Good advice - BD TS 2015 crippled me on a box both right after the upgrade and then a day later after I had removed it and reinstalled the proper version. 100% shutdown all network connections.

 

I've found a really good tool for removing PUPs is MalwareByte's AntiMalware. You should try using that.

 

I've found SuperAntiSpyware to be a good remover of cookies and other miscellaneous bad things. Here's the link, SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! click on the red "Free Edition Download"

Watch out for the usual possible installs of items other than SAS when installing. The applications' home site is less likely to have those things, but be vigilant, it's too easy to accidently install a toolbar, a browser, search engines, etc...

 

In addition to all of the clean up that you do with these other tools, I would suggest that you download Windows Repair from www.tweaking.com and run this utility twice in safe mode and run each step in the program twice. This may fixe a number of errors that have crept in or have been caused by malware, viruses, etc. that don't get fixed by the other tools.

You can also install CCleaner to clean up the junk as well.

Both of the above programs are free.

 

Thanks for the suggestions. I restored the computer to factory, then did the upgrade.

 

Good move. Best of luck