Windows 10: Clipchamp - cursor freezes when using clipchamp

Dear Clipchamp Support Team, i have been working with clipchamp on my laptop for the last two weeks and faced no issues. but for the last 2 days I am encountering a recurring issue with Clipchamp on my computer. Each time I use the application, my mouse gets stuck, making it impossible to interact with the system. The only temporary fix is restarting the computer, but the problem reappears as soon as I reopen Clipchamp. Details of the Issue: Issue Description: Mouse freezes entirely while using Clipchamp, requiring a full system restart. Steps to Reproduce: Open Clipchamp. P

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Clipchamp not working.

Hello!

Thank you for the screenshot,

I would suggest contacting the Clipchamp support for them to provide an information for this concern as I am only for Office, OneDrive, Outlook related concerns.

You may follow the steps here on this link for contacting the live support of Clipchamp: How to get in touch with Clipchamp support - Microsoft Support

As they have the necessary resources and tools for resolving your issue.

Best regards,

Vince
Microsoft Community Moderator

 

Clipchamp not working.

Hello! Mikel Marcos-Santamaria

Thank you for posting in Microsoft Community

It seems to me that you’re experiencing issue with Clipchamp. Just to set proper expectation as I am only for Office, Outlook and OneDrive concerns and we have a dedicated team for this specific program Clipchamp while I am here I will do my best to help you with your concern. If we need further assistance with your concern we will let you know.

Allow me to ask:

1. What error message are you getting?
   
2. Can I ask for a screenshot of your concern?
   
3. Is this happening to other devices, browsers, and networks?
   

If you’re encountering issues, here are some steps you can try to resolve the problem:

1. End Task and Relaunch:
   
   • Press Ctrl + Shift + Esc to open the Task Manager.
     
   • In the Processes tab, right-click on Clipchamp and select End task.
     
2. Repair or Reset:
   
   • Go to Settings (press Win + I) and choose Apps.
     
   • Find and click on Clipchamp, then select Advanced options.
     
3. Close Unnecessary Programs:
   
   • Close any other unnecessary programs on your PC that might interfere with Clipchamp’s performance.
     
4. Try using another device:
   
   • Try using another device and check if the issue persists.
     

Give these steps a try, and hopefully, Clipchamp will be up and running smoothly again! I hope it helps!

Thank you,

Vince

Microsoft Community Moderator

 

"Edit With Clipchamp" and Open With Clipchamp no longer properly open the piece of media in Clipchamp

Hello TreyDavis3,

Welcome to the Microsoft Community, it's an honour to help you.

I understand that you are unable to open media files in Clipchamp, based on your description, it seems that you have also tried some options, very much agree with your troubleshooting solution, in order to better help you, I would like to know more about it with you:

• In order to help you better, I'd like to know more about it. What is the format of the media file you tried to open?
  
• Does Clipchamp give you any error messages or prompts when you try to open a file via File Explorer or when you open a media file?
  
• Do you have any other video editing software installed that may be affecting file associations?
  

Based on your description it seems that you are using the client version of Clipchamp, (if my understanding is wrong, you are welcome to correct me at any time) we suggest that you try to log in with the web version of Clipchamp first to see if you are able to open the files:Quick and easy video editor | Clipchamp

So that we can troubleshoot if it's an account issue.

Based on your description, it seems that you have already sought help from Clipchamp, if you haven't tried the Clipchamp support options below, you can also refer to this article to post your feedback to Clipchamp:

Clipchamp Support - Microsoft Support

We look forward to hearing back from you. Please feel free to let me know if you have any further updates, thanks.

Best regards



Isabella-MSFT | Microsoft Community Support Specialist