Windows 10: Cloud Download Stuck

Hello,I am resetting my computer using cloud download. The reset is stuck at 5% and I think the internet connection got off and on again during the process, what should I do?

:)

 

HTC surround fails to restore and stuck at the download screen?

Thanks for the reply. Since the phone is stuck in download mode the only other steps I can think of are listed on

this page. If the steps listed for the phone being stuck in download mode don't help you may be looking at an issue with the phone's hardware and I would encourage you to bring the phone to your mobile operator to look in to a replacement.

Regards,

 

Reset your PC using cloud download fails

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues in resetting PC using cloud download option



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the make and model number of your PC?
  
• What happens when you select cloud download option for reset?
  
• Do you get any error while trying to reset PC using cloud?
  
• Do you use Wi-Fi or wired connection for internet?
  
• Are you aware of any recent changes on the PC prior to this issue?
  

Please provide more information regarding the issue

Meanwhile, I would suggest you to perform a clean installation of Windows on PC, you can refer the section Clean install of Windows 10 using installation media from the article Reinstall Windows 10

Note: Performing a clean installation will remove all the applications/programs. Hence before doing that, please backup your important data at least on an external hard disk

If you are unsure about performing any steps, we do have videos for the same, you can watch the videos and perform the steps.

Refer: How to Clean Install Windows 10 on a PC Step-by-Step Guide

Additional information:

Optimize Windows 10 PC reset using the cloud

Optimize Windows 10 PC reset using the cloud - Windows Insider



Let us know how it goes, we would be glad to help you further



Vineet Kumar

Microsoft Community – Moderator

 

Download Update stuck at 95%

I'm downloading the new update 1709 but it seems to be stuck on 95% download since 20 mins.Any suggestion?