Windows 10: Cloud printer is showing as installed but is not showing up anywhere

This printer says its installed but is not found anywhere on the computer.Not in print management, settings, or registry editor.What would cause this and how could I fix it?ThanksChrisPic related

:)

 

New Printer Not Showing in Devices & Printers (But Does Show in Device Manager)

Now I have no printers and Devices and Printers at all, not even a banner (but it still shows in Device Manager).



I have uninstalled all the new Brother printer driver & utilities programs (again) and rebooted (again). I also turned off MS XPS print services from Programs and Features, just in case. In Device Manager, I clicked ‘Show hidden devices’ and found
three instances of the old printer plus the old Prolific Parallel – USB adapter cable (now returned & refunded). All these were ghosted out but I uninstalled all of them anyway.

I checked ‘spooling’ in ‘Services’ and this is set to ‘Automatic’ (and is ‘Running’).



These posts did not help:



1)

Redirecting



Let us try few of the below troubleshooting steps and check if it helps.

Step 1: Try to update the drivers for printer in Device Manager:

• Right click on Start button and select
  Device Manager.
• Expand Print queues, right click on the drivers and click on
  Update driver software.
• Restart the computer and check if the issue persists.

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter

Step 3: I suggest you to run Printer troubleshooter and check if it helps.

• Press Windows + X, click on Control Panel, select
  Category and then select Large or Small icons.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Printer and follow on-screen instructions.

2)

https://support.microsoft.com/en-in/help/17420/windows-printer-problems

= ‘Fix printer problems’ on MS Support



I do not understand why I’m having so many problems but am desperate for help – please!

Chris

 

Printer showing offline

Hi,

To better assist you with your issue with your printer, please answer these questions:

• Were there any changes/updates to your device prior to the issue?
• Are there any error messages showing on your end?

For now, we suggest you to follow this article on how to troubleshoot printers in
Windows 10.

We look forward to your update.

 

Wireless printers are both on but they show as offline

Hello Maria,

I appreciate for trying the troubleshooting steps for resolving the issue, as a next step I would suggest you to follow the below method and check if it helps.

Method 1:

I suggest you to run printer diagnostic tool utility which automatically fix printing issues like printer does not work, unable to install printer, cannot connect to a network printer and other printing errors. You may refer to
the below link for more information.

http://www.support.hp.com/us-en/document/c02073861/

Method 2:

If issue still persists, I suggest you to install the printer drivers in compatibility mode to make sure that the drivers are installed properly.

Please follow the steps below for more information:

• Right click on the setup file of the driver and select
  Properties
• Select Compatibility Tab
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
• Click OK and run the setup.

Hope this information helps, get back to us if you need further assistance with Windows.