Windows 10: Co pilot Stuck ON a page when I ask anyting.

When I ask anything to cilot in co pilot app,. It stuck On a Page. It doesnot answer the question like the Screen Short I provided

:)

 

Windows Phone OS7.10.8112.7 (Step 6)

Hi XemnessLive,



You can find many solutions for update issues listed on the following page:

http://support.microsoft.com/kb/2484484



The suggestions listed for the errors of the phone being stuck in download mode and stuck at OEM splash screen may be helpful along with the general steps listed at the beginning of the article.



Please let me know if these suggestions are able to help you update.



Regards,

 

Virus: PC stuck on the page that asks for money

Browsing the net I untapped popup on various casino and poker that I think have infected my PC because all of a sudden you are stuck on a page that asks for payment $ 100 to avoid penalties because on my pc there are files protected by copyright blah blah blah .....

At each reboot I find this screen where you quit (doing ctrl alt del) and also by starting in safe mode.

Tips on how to solve the problem without a format?

[I tried with kaspersky rescue disk 10 but I had the same problem described here:

http://forum.kaspersky.com/index.php?showtopic=236625

I booted an OS from another hd but unfortunately ComboFix (from what I understand the only remedy with kaspersky windows unloker rtipo to solve this problem) scans only the operating system started, not even another disc and it does not seem to be configurable in this sense]

 

Update problems

Hi TiffanyBowers,



Thank you for posting to the Microsoft Community. I understand your Lumia 610 keeps getting stuck on step 6 of the update that you're trying to install. I can provide you a few steps to try in an effort to resolve the update issue.



There are a couple of different steps on a support page located at
http://support.microsoft.com/kb/2484484 that we'll want to try. I would suggest the steps for stuck in download mode, stuck at OEM splash screen, and error not listed on this page.



Before performing the suggested reset under the steps for error not listed, I would first suggest trying a soft reset. If you're able to remove the battery, leaving it out of the phone for a few minutes will soft reset the phone. Another option for performing
a soft reset would be to hold the power and volume down buttons until the phone has restarted completely.



Please let us know if any of these suggestions are helpful to your update issue.



Regards,