Windows 10: code 19

CD/DVD: Windows cannot start this device because it's config info in Reg is incomplete or damaged. (code 19).

CD/DVD failure using VxD loader

:)

 

Radio Switch Device Error Code 19

Hi Kara,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

Recommended resolution

• Uninstall and reinstall the driver.
• Revert to the most recent successful registry configuration.
  

Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

Error codes in Device Manager in Windows.

https://support.microsoft.com/en-us/kb/310123#bookmark-19

Hope it helps.

Let us know the status, we are happy to assist you further.

 

Code 19

I have the same issue, but on a Fujitsu laptop. I have recently upgraded to windows 10 and the cd/DVD drive has ceased working. Specifically it doesn't show up on this PC and when you go to the device manager it sees it but lists the error "Windows cannot
start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I have searched the registry for the entry, and modified it o that the high and low limits are blank. Restarted, and the fields are repopulated again with the stock values. Problem remains. There are several fixes for windows 7 and Vista, I have tried
these fixes as well, most often they suggest opening the command prompt as administrator and pasting something that does absolutely no good.

I am open to suggestions. Any help you can provide will prevent me from uninstalling Windows 10 and reverting back to 7. If that's the fix, tell me, and I will do so.

Oh, the CD/DVD device is listed in the device manager as follows: "TSSTcorp CDDVDW TS-L633B". The computer is an older T900 upgraded w more memory and a 256 GB SSD.

Thank you!

 

Windows 10 Code 19 Registry Errors?

Hi Tir,

We appreciate your interest in Windows 10.

Before proceeding, we need more information to help you better.

• 
  As you have rolled back to Windows 8.1, do you want to install Windows 10 again?
  
• 
  Have you installed any third party drivers or software prior to the issue in Windows 10?
  

If you install Windows 10 again, follow the below steps and check if it helps to resolve the error code 19.

You may uninstall the faulty drivers for keyboard or mouse by following the below steps.

Step 1:

Uninstall and reinstall the mouse and keyboard drivers.

I suggest you to try uninstall the Mice and other pointing device drivers check if it works for you.

Follow the steps to uninstall the Mice and other pointing device drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Right-click on the Mice and other pointing device listed and expand it. (You may expand Keyboard also and perform the steps
  from 3-6)
  
• 
  Right click on available drivers and click on
  Uninstall.
  
• 
  Click on Yes if uninstallation window prompts.
  
• 
  Restart the computer after its uninstalled.
  

If the issue persist, follow the below step.

Step 2:

Please visit the manufacturer website, update all the device drivers and also install all the Windows updates available. To install the Windows update follow the below steps.

Install the latest updates through Windows updates.

• 
  Open the Start menu and type
  Windows update in the search bar.
  
• 
  Click on Windows update and
  Check for the updates.
  
• 
  Download and install if there are any pending updates to be installed.
  

Refer to the following article and update all the drivers available in Windows 10.

How to: Install and Update drivers in Windows
10

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.