Windows 10: Color separation when playing videos using any program.

Whenever I play a video regardless of what program I use the video's colors separate randomly giving an old-camera effect! It doesn't matter if I use a browser of the photos app to view the video the issue is present everywhere on my device! I tried checking my graphics driver for updates but it doesn't have any! I don't know what to do...

:)

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

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Load this checklist video in Edge: (I'm assuming you did at least a few of these steps, since you stated you tried other suggestions earlier) Go through the list of suggestions here to try to repair YouTube for Chrome...

 

color fails on video playback

Hi,

Thank you for posting your question in the Microsoft Community.

I appreciate your efforts to work on this issue.

Please help me answer these questions to get more clarity on this issue:

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Are you accessing Facebook on a browser or using an app?
   
3. Is the color fade issue specific to playing video on Facebook?
   

This issue can occur if some of the system files and drivers are not working as expected.

A: Suggest you to
update the display driver from Device Manager and restart the computer to check if that helps.

B: If you accessing Facebook using a browser, then suggest you to use a different browser to check if that makes any difference.

You may also want to make changes to the ‘Advanced power settings’ under Control Panel – Power Options-‘Multimedia Settings’.

• Expand Multimedia Settings’.
  
• Expand ‘When playing video’.
  
• Click on ‘Optimize power savings’ for both ‘On Battery and ‘Plugged in’ drop down.
  
• Click ‘Apply’ and ‘Ok’. If need be then restart the computer to check if that helps with the video quality.
  

C: Further, you may also want to refer to the
video playback settings in Windows 10 and check if that makes any difference.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator