Windows 10: Compaq rollback 10 to 8.1 Pro (x64)

I was (over the telephone) attempting to assist someone rolling their Compaq Presario CQ57 back from 10 Pro x64 to 8.1 Pro. The upgrade was done on 8/18, so well within the 30 day window.

Using the standard roll back option from the recovery menu, we get an error that states that any newly created user accounts must be deleted before the roll back can be complted (in this case, it references that original account, we'll call it "Jane"). No new user accounts were created, only the original "Jane" user account exists. The original account was a Local account, we attempted to make a microsoft account, that did not help issue.

We backed up Jane, and then activated the hidden admin account. Logged in as Admin, we then deleted the "Jane" account, and attempted the roll back once again. This time it tells us that the new Admin account must be deleted before we can roll back. I also cleared out all temporary accounts that were in the User folder. Windows.old was not deleted and still present during this whole time.

Running with Admin as the user gave numerous errors, such as Edge not working at all, and system restore being diabled. This was a big issue, as, after this failure, we attempted a system restore to before we began this process (I was smart enough to create a restore point), but, because running with the Admin account disabled system restore, all the restore points were deleted, once Volume Shadow Copy was re-enabled, system restore was available (but, the restore points were gone.)

I left her last night, doing a system refresh, and told her I'd call back today. From what I understand, the refresh will not roll back to factory, but back to a clean install of 10.

Has anyone encountered an issue like this, and found a way to roll back, or, is she stuck with 10, unless she does a clean install via disc of 8.1?

Thanks,

Russell

:)

 

Win 10 boot manager GUI menu, no mouse pointer

I don't understand your answer. Can you explain further please.

If you are suggesting that I have a hardware problem let me point out that I have a 5 year old home built desktop with an ASUS motherboard, a Dell display, a Logitech keyboard and mouse. They all worked happily on Win 7 Pro, Win 8 Pro, Win 8.1 Pro, and then
failed on Win 10 Pro. One failing partition has Win 10 x86 and the other x64. The non failing partition is Win 10 Pro x64. Those were all retail versions of Windows.

My other machine was a laptop which worked happily on OEM Win 8.1 x64, retail Win 8.1 Pro x64, and then failed on retail Win Pro x64.

My belief is that there is a Windows software problem which inhibits the mouse pointer when I do an upgrade install to Win 10.

Bob

 

Hyper-V causing boot loop in Windows 10 Pro x64

After upgrading to Windows 10 x64 Pro from Windows 8.1 x64 Pro and activating Hyper-V in Windows 10 x64 Pro my computer reboots. After a couple of tries it goes in automatic repair and attempts to repair the startup. This cycle just repeats itself.
I tried many combinations of things in the bios, shutting down, reseting the defaults in bios and nothing has worked so far. I rolled back to Windows 8.1 Pro and Hyper-V works fine. I use Hyper-V with the emulators for phone and tablets in Visual Studio
2013 and 2015. Re installed the upgrade to Windows 10 Pro and activated Hyper-V and same reboot loop occurs. The only way I can boot into Windows 10 x64 Pro is disable Virtualization in bios. Anyone else having similar problems with hyper-V on Windows
10 x64 Pro?

Thanks for your help?