Windows 10: Complete Freeze - Kernel-Power, Event ID 41, Task 63

Hey,

I have a machine I build myself over a year ago that has slowly descended into the point where it's unusable. It started where it would freeze every once in a while, no BSOD, had to hard reset. Once every other week, it was no biggie. Now, it won't go past 20 minutes without freezing up. I know this forum says BSOD only but I'm at wits end.

The event log basically says nothing. Kernel Power Error, Event ID 41, Task 63. Details show this:

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

I've tried:
- Audio drivers updates
- Multiple power management settings (not sure that it matters as it's a desktop)
- Memtest
- Reseating memory and video card
- Swapped SSD drive (old drive reviews had users having similar issues)
- Rollback to older windows 10 versions (and stopped updates)
- Some regedit changes
- Clean install with barebones apps

I should add that the machine never restarts itself as other users with the same error report. It always freezes, screen stays on, sound skips. I once waited 5 minutes to see if it would resume but no dice.

I have a replacement power supply on the way, but before I open that and try it, I figure I can get your thoughts. Maybe it's not the power supply at all. I do suspect it's a hardware issue but have been unable to confirm.

Thanks for reading!

:)

 

Dell XPS laptop crashes if mains power removed but battery 100% full and "healthy"

Thanks for your reply, but I still have the problem.

I changed the power setting to 'Balanced' and the troubleshooter didn't find any problems.

I think the Kernel Power Event ID 41, Task Category 63 I have in the Event Log is the key to solving this.

I found a similar thread at
http://answers.microsoft.com/en-us/windows/forum/all/kernel-power-event-id-41-task63/b42b03a7-f3c5-4276-940c-f094608c7a5c

on this form, but that didn't seem to find a solution either.

 

KERNEL-POWER ID :41 WINDOWS 10

I am serious problem in my new LAPTOP ASUS because of sudden shutdown that reports in eventlog KERNEL-POWER ID :41. There is no correction of this error in MICROSOFT WINDOWS and I dont know how to fix this.Please help urgent.

See below the urgency of this POWERFAILURE in a new LAPTOP!!!!!!

Crítico 24/12/2017 00:01:18 Kernel-Power
41 (63)

Crítico 23/12/2017 23:56:09 Kernel-Power 41
(63)

Crítico 23/12/2017 23:38:50 Kernel-Power 41
(63)

Crítico 23/12/2017 23:34:18 Kernel-Power 41
(63)

Crítico 23/12/2017 22:14:48 Kernel-Power 41
(63)

Crítico 23/12/2017 21:42:57 Kernel-Power 41
(63)

Crítico 23/12/2017 13:41:00 Kernel-Power 41
(63)

Crítico 23/12/2017 12:04:11 Kernel-Power 41
(63)

Crítico 23/12/2017 01:04:20 Kernel-Power 41
(63)

Moved from: Windows / Windows 10 / Windows update, recovery, & backup

 

Hello and welcome to TenForums *Smile

If you suspect hardware there are many useful tools you can try to stress test this aspect. I'll provide a series of links and guidelines here. With memory testing the most common mistake people make is that they do not test for long enough, 32GB of memory can take over a day to test to the full 8 or more passes.






Diagnostic Tests

RAM TEST
*Arrow Run Furmark tutorial

*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums

*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

 

Will run these overnight. Thanks.

 

OK. Ran pretty much everything:

No issues:

- Memtest: 8 Passes, no errors
- Furmark: 30 minutes, no issues
- HDTune: Health ok, no errors, good access and write speeds

Problems:

- Prime95: CPU temps go beyond 70C within a minute. End up having to shut it down. I'm running a stock heat sink. Will correct this soon.
- Used a multi meter and found the power supply to have some issues. 3.3V was a little low and the -12 volt pin was outputting -10. I've replaced the power supply.

Once I found the power supply issues I thought I had this in the bag. Alas, the system crashed the same way after 3 hours. But three hours is a lot longer than it was lasting before, so I think that was one issue. Next up I'll get a better heatsink and re-run the cpu test.

 

Managed to solve this.

Seems like I had a couple issues. The power supply was on the fritz and C-States needed to be turned off in the bios.

I went through all the steps listed on this thread by @mileskb
Windows 10 freezes randomly

I did change some of the power management settings in windows, but I had tried that before without results. It might have been a combination of C-States and power management.