Windows 10: Complex problem regarding upgrade to Windows 10 Pro

In brief: I bought Windows 10 Pro as Upgrade from original version, but had problems. On Sept. 3 I contacted support and through chat a representative took control of my computer and apparently was uploading the update when we our communication was disrupted. I tried to use the update but got this message:

Windows 10 Enterprise

Product ID 00328-90000-00000-AAOEM

Product Key XXXXX-XXXXX-XXXXX-XXXXX-8HV2C

We can't activate Windows on this device right now. You can try activating again later or go to the Store to buy genuine Windows.

Error code: 0x004F025


I lost hours of time on that issue and had to focus on other things until today. I tried again to activate and got the same message.


I could not figure out how to reach Microsoft's Chat again. Wasted another half hour on that. So here I am.


The one thing of note is that I purchased Windows 10 Pro, but the first line of the error message says "Windows 10 Enterprise" so maybe the rep downloaded the wrong version onto my computer and that could explain the Product key issue.


Another thing: Literature on Activation says the Product key should come with the order confirmation, but there is none on the confirmation I received.


Help!

:)

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Windows 10 upgrade problem, no input accepted

i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.