Windows 10: computer asks for bitlock key, typed in and still does not want to run

I get the bitlocker id key request and place that in, then my computer goes into recovery mode and just spins no options to do anything else

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.

 

Computer asking for Bitlocker key at startup

The troubleshooting links don't help. I just keep going around in circles. It says to do the following:

• Your Microsoft account online. This option is only available on non-domain-joined PCs. To get your recovery key, go to BitLocker Recovery Keys.
• However, when you click this all, I get is this....

BitLocker recovery keys: Frequently asked questions

• Email
• Print

If you're locked out of your PC, you'll need a BitLocker recovery key to sign back in.



Show All
Why am I locked out?
How can I get my BitLocker recovery key?
What if I have problems with my Microsoft account?
I don’t have a key. What else can I do?

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Article ID: 17133 - Last Review: May 11, 2016 - Revision: 9

• Windows 8.1

This information is absolutely NOT helpful as no information is provided. I cannot get anyone to answer my question and now my Surface is stuck in safemode as a result of being unable to recover the Bitlocker. It would have been useful to know when first
getting this now useless piece of equipment as a gift that a Bitlocker key was going to be needed at some point in the future! All of this came about because of the wonderful power driver state failure which results in the inability to connect to the Internet
and me trying to fix it. Now instead of being able to periodically use my Surface, I cannot use it at all!!!!