Windows 10: Computer black screens and then resets. Dump file included.

Discus and support Computer black screens and then resets. Dump file included. in Windows 10 BSOD Crashes and Debugging to solve the problem; Whether I am gaming or watching videos or doing anything else, my computer will black screen and then restart and boot just fine. It seems to happen... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Cedar_198, Oct 21, 2023.

  1. Cedar_198 Win User

    Computer black screens and then resets. Dump file included.


    Whether I am gaming or watching videos or doing anything else, my computer will black screen and then restart and boot just fine. It seems to happen more frequently under heavy load/ while gaming, but it can also go many hours without any issues as well. I have included the most recent dump file the system has taken, however, I don't know if it is the most recent black screen. I have the most up to date Nvidia drivers from October 17th, however, this issue happened before the installation and is still continuing. The dump file from winbdg is included.Microsoft R Windows Debugger Version 10.0

    :)
     
    Cedar_198, Oct 21, 2023
    #1

  2. Black screen after trying to reset back to factory settings. (Windows 10)

    Hi Simen,



    I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



    This issue might occur if there is change in system settings or display driver is corrupt.



    I suggest you to follow the steps below to



    To assist you better, please provide us the information below:

    • When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
    • Are you able to see Windows 10 logo when you switch on the computer?

    I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

    Troubleshooting black or blank screens in Windows - Microsoft Support

    Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Oct 21, 2023
    #2
  3. Windows 10 - Resetting normally up to 25% and then Black screen.

    Hi Maki,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if there is change in system settings.



    To assist you to better, please provided us the information below:

    • When you say that "it needs more time or it stuck somehow", what is the current status of the issue? Is the computer still stuck at black screen or in process of resetting the computer?


    If the computer in process of resetting, then I suggest you to wait for some time.



    I suggest you to refer to the suggestion provided in the Microsoft Help Article about black screen issues and check if it helps.

    Troubleshooting black or blank screens in Windows - Microsoft Support

    Please get back to us with an update on issue with black screen, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Oct 21, 2023
    #3
  4. swat354 Win User

    Computer black screens and then resets. Dump file included.

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Oct 21, 2023
    #4
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Computer black screens and then resets. Dump file included.

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