Windows 10: computer blank after update

Hello,

my son's computer went blank after his windows 10 update. the cursor is still showing


any suggestions?


thanks,

Stacy

:)

 

FIX SCREEN SO IT DOESN'T GO BLANK

Hi Charlotte,



Thank you for writing to Microsoft Community Forums.



I understand that the computer screen goes blank after sometime, I’ll certainly assist you with this.



However, please let us know:

• Do you see any error message on the screen when the computer screen goes blank?
  
• When you say “I need to fix it so that doesn't happen” how are you fixing the screen?
  
• What is the make and model of the computer?
  

Meanwhile, you may want to refer the troubleshooting steps mentioned below:



If you are using a Desktop, then the first thing I would suggest you to do is check if the cables are connected properly.



Method 1: Refresh Graphics driver



I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



Method 2: Update graphics driver



I suggest you to try updating the graphics card driver and see if that helps. To do this, refer the steps mentioned below:

1. Press Windows logo key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Driver.
   
4. Restart the computer.
   

Article for reference: Update drivers in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 Anniversary Update hangs with blank screen

Hello,

I would suggest you to follow the below steps and check if it helps.

Step 1:

• 
  Press Crtl + alt + Delete key on your keyboard to open task manager.
  
• 
  Cancel the Windows Update task form the task manager.
  

Step 2:

• 
  Run Windows Update Troubleshooter. Click this
  link:
  

Let us know how it goes.

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.