Windows 10: Computer Blue screen error

I have a ASUS TUF Gaming A15 laptop and i get the blue screen error randomly. Is there a way to get rid of that? The blue screen error is video_dxgkrnl_fatal_errorThank you in advance!

:)

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Frequent Blue Screen error on computer

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are receiving Blue Screen error on your computer. I’ll certainly assist you with this.



However, please let us know:

• 
  When exactly are you getting the Blue Screen error?
  
• 
  What is the error message you receive?
  
• 
  Are you aware of any changes made to the computer recently?
  
• 
  What is the make and model of the computer?
  

I have analyzed the dump files shared by you and found that the error is caused by a Memory corruption.



I would suggest you to run a Windows Memory Diagnostic check on the computer to check test the memory installed on the computer. Refer the steps
mentioned below:

1. 
   Press
   Windows key + R, to open Run dialog box.
   
2. 
   Type
   mdsched and click on OK.
   
3. 
   Click on
   Restart now and check for problems.
   

Also, if you are using two RAM sticks, I would suggest you to using one RAM stick and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.